Buyers are only allowed to purchase six tickets at a time. The statement was issued after it was announced that the US Justice Department has launched an antitrust investigation into Live Nation Entertainment - Ticketmasters parent company. It's unclear how the remaining ticketing. "Ticketmaster is like, 'We're sorry about all the technical problems, this demand was unexpected,' as if Taylor Swift isn't one of the biggest artists in the galaxy," one fan tweeted. var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); "The. var custParams = new URLSearchParams(); The Grammy Award winner, who has yet to address the Ticketmaster drama, announced herErastour onNovember 1 during an appearance onGood Morning America, revealing the concert would take a journey through the musical eras of her career past and present. To give people working codes!!!!. Taylor Swift tickets went on presale Tuesday, but fans are reporting the Ticketmaster site appears to be crashing or down. window.permutive.track("VideoProgress", { 2023 CNET, a Red Ventures company. "Thank you for your patience as we continue managing this huge demand," the company said. window.permutive.track("VideoAdPlay", { window.permutive.track("VideoAdProgress", { name: jwInfo.title, utms.utm_campaign = utm_campaign ; if(adsParseUrlParams( 'utm_source' )){ window.lock_75 = true; Due to demand, each event has a ticket limit to allow more fans like you to get tickets. var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); // Update the playlist item. The-CNN-Wire& 2022 Cable News Network, Inc., a Warner Bros. during registration. keywords: jwInfo.tags.split(","), //keywords for the page Next, enter your code once more to view ticket options. duration: Math.round(window.adInfo.duration), } } else { progress: Number(progress), Swift recently became the first artist ever to simultaneously claim all top ten spots on the Billboard Hot 100 following the release of her latest album, "Midnights. They then outlined a series of reasons for the failure to deliver a reliable sale, admitting that their technical infrastructure was not up to the task. Please note, tickets will be available on a first-come, first-served basis and are NOT guaranteed. enriched_data:{ Please visit Taylor Swifts official site at. creative_name: window.adInfo.adtitle, ) { I feel like it's a dirty ticket. It wasn't something fun, like it was supposed to be. International tour dates will be announced later. }); if ( bidder === 'a9' ) { if ( if ( vastParams.has( 'cust_params' ) ) { }).on('fullscreen', (e) => { It says its invalid. Click the link you were sent at the appropriate time. window.jwpBids[vHash].amazon = true; tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name Fans were irate about Tuesday's ticket snafu. } Plenty of people didn't get codes because they capped it at their own chosen number. description: jwInfo.description, } catch ( e ) { } var playerInstance = jwplayer(el); duration: Math.round(jwInfo.duration), // in seconds } setCookie('utm_medium', utm_medium, {expires:1800, path: '/'}); dataLayer.push( {event: 'JWPlayEvent', jwTime: '10s played'} ); var custParams = new URLSearchParams( vastParams.get( 'cust_params' ) ); "The demand literally can't be unexpected because they're the ones who sent out the presale codes lmao," one wrote. var utm_source; When completing your ticket purchase, stay within one browser window. Fans of Taylor Swift were in a war with bots to get their hands on highly coveted tickets to the singer's Eras tour, a major shareholder in Ticketmaster has revealed. play_id: el, //this will stay constant for all of the events emitted during the same video play var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); According to court documents reviewed by TODAY, the plaintiffs alleged breach of contract, intentional misrepresentation, fraud, fraudulent inducement and several antitrust violations. In addition to Glendale and Los Angeles, Swift will visit Santa Clara, California; Seattle; Denver; Kansas City; Cincinnati; Minneapolis; Pittsburgh; Detroit; Chicago; East Rutherford, New Jersey; Foxborough, Massachusetts; Philadelphia; Atlanta; Nashville; Houston; Tampa, Florida; Arlington, Texas; and Las Vegas. Taylor Swift broke her silence on the Ticketmaster ticket sale fiasco Friday. window.amiPlayersData ) { more Search Artist, Team or Venue We're Here to Help Get Help Insider Customers turned to Twitter to complain about Ticketmaster not loading or allowing them to access tickets, despite having a pre-sale code for verified fans. utm_campaign = adsParseUrlParams( 'utm_campaign' ); if ( window.amiPlayersData[id]['m10'] === false && pct >= 10 ) { console.log('second promise ix ready'); console.log("Permutive video event:", e); As always you can unsubscribe at any time. }); name: jwInfo.title, // under cust_params, so this is just for testing purpose After taxes and fees the final sale came to a shocking $5,500, which fell $500 above the initial limit she gave herself of $5000. } However, with high demand events, tickets are still available on a first-come, first-served basis and are not guaranteed. return requestManager[bidder]; We want to help as many of you as possible to see Taylor Swift. TheErasticket-buying saga has since annoyed many proud Swifties, whove taken to social media to voice their complaints. console.log( "AMI jwp IX callback", demand ); window.amiPlayersData[id]['m3'] = true; Ticketmaster also tweeted that fans with presale codes should use the link that came with that text message rather than going straight to the Ticketmaster homepage. Last week, Taylor Swift announced that she was adding eight more shows, on top of the additional 17 shows the star has already tacked onto The Eras Tour, according to a press release from Ticketmaster on Nov. 11. }); var vHash = 'ami' + decodeURIComponent( 'zYfKLs96' ); (we will be fixing nothing)", Its me! published_at: new Date(jwInfo.pubdate).toISOString() if ( allBiddersBack() ) { headertag.cmd.push( function() { enriched_data:{ The singer's sixth concert tourher first since 2018has seen increased demand coming off the. utm_medium = getCookie('utm_medium'); // get rid of false values - indicates that the bidder has responded video_id: decodeURIComponent( "zYfKLs96" ), She explained: "I don't feel good to have tickets anymore. ns_.StreamingAnalytics.JWPlayer( playerInstance, { play_id: el, //this will stay constant for all of the events emitted during the same video play High demand for Taylor Swift concert tickets led Ticketmaster to delay the West Coast pre-sale. . anId: '928572', }, Taylor Swift ticket sales weren't too swift on Tuesday morning. window.jwpBids[vHash].ixBids = demand.preroll[0].targeting.price; if ( window.amiPlayersData[id]['m3'] === false && pct >= 3 ) { let url = window.jwVastTag[vHash]; var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); headerBidderBack('a9'); requestManager[bidder] = false; published_at: new Date(jwInfo.pubdate).toISOString() if( adsParseUrlParams( 'utm_medium' ) ){ window.dataLayer = window.dataLayer || []; You knew how many presale codes. Additionally, the suit cited thecancelation of the tours public ticket saleon Nov. 18 due to what Ticketmaster described as extraordinarily high demands on ticket systems and insufficient remaining ticket inventory to meet the demand. // skip if the video was paused and trying to resume language: "English", //language of the content } Ticketmaster has extended presales for tickets to Taylor Swift's upcoming "Eras" tour after fans flocked to the site, causing site disruptions and slow queues. (0.75 === progress && false === window.lock_75) || } Its me. setCookie('utm_campaign', utm_campaign, {expires:1800, path: '/'}); Ticketmaster cancels Taylor Swift public ticket sales due to demand, 'insufficient' supply. ITS MY BIRTHDAY THAT DAY AND I LOVE T.S., april 28th better hurry up!! if ( 0.25 === progress ) { Fees," one person wrote. Part of the a360media Entertainment Group.Powered by WordPress VIP. console.log( '3sec played: ', id ); video: { We're getting close to the Big Game Super Bowl LVII. She calls 1989 her most sonically cohesive collection, and armed with a multiple-week international No. @TMFanSupport, my code ISNT working! var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); window.jwVastTag[vHash] = window.jwpDef[vHash].advertising.schedule[0].tag; Any presale codes and links should continue to work at the new time, Ticketmaster said. }).once("play", function(){ }); they need better systems, fans get let down time after time. } else if ( bidder === 'ix' ) { published_at: new Date(jwInfo.pubdate).toISOString() The All Too Well songstress, 32, announced earlier this month that she was embarking on her first concert tour in nearly five years, leading more than 3 million eager fans to register for Ticketmasters Verified Fan presale. }, 10000); } I feel like I did something impulsive in panic mode, and I am disappointed in Ticketmaster and Live Nation for letting it get to this point of just being a complete frenzy. var ui = vastParams.get( 'iu' ).split( '/' ); } ", 24/7 coverage of breaking news and live events. creative_name: window.adInfo.adtitle, To provide a smooth experience for cardholders and address the historic demand for tickets, Capital One Cardholder Presale has been rescheduled to Wednesday, 11/16 at 2pm local venue time for all shows. Fans register ahead of time, and those who are eligible, receive an access code that allows them to shop for tickets without competing against bots! description: jwInfo.description, description: jwInfo.description, var el = decodeURIComponent( "jwplayer_zYfKLs96_zhNYySv2_div" ); Ticketmaster introduced the Verified Fan program in 2017. The company's support account tweeted that fans . if ( 0.5 >= progress ) { Part of the a360media Entertainment Group. }).on( 'complete', function( e ) { Even when a high demand on sale goes flawlessly from a tech perspective, many fans are left empty handed, Ticketmastersaid. description: jwInfo.description, var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); On November 15, 2022, presale tickets to US dates for Taylor Swift's highly anticipated The Eras Tour went live on Ticketmaster's official website for registered fans. duration: Math.round(jwInfo.duration), // in seconds Contacted by CNET, a representative for Ticketmaster pointed fans to the statement. window.permutive.track("VideoAdClick", { video: { m10: false window.permutive.track("VideoPlay", { No. }); The first message(s) will include timing details and a link to where you can purchase your tickets, immediately followed by another text containing your unique access code. A record-breaking 3.5 million people registered for the presale, with two million verified customers remaining stuck in queues for hours and failing to purchase tickets. }).on('adsManager', (e) => { requestManager.ix = true; var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); // create a requestManager to keep track of bidder state to determine when to send ad server vastParams.set( 'cust_params', decodeURIComponent( custParams.toString() ) ); All thats left to wonder is how many more lives shell lift in the process. 2b. play_id: el, //this will stay constant for all of the events emitted during the same video play } You are only able to request tickets for the date for which you received an invitation. No. }, function( bids ) { var vastURL = new URL( window.jwVastTag[vHash] ); Shes the first artist since the Beatles (and the only female artist in history) to log six or more weeks at #1 with three consecutive studio albums, and while shes been named one of Time magazines 100 Most Influential People in the World, shes probably the only person on that list who uses social media to post notes to her best friends and videos of her cats. window.lock_100 = false; (0.5 === progress && false === window.lock_50) || if ( window.amiPlayersData && window.amiPlayersData[ this.id ] ) { I have ONE JOB AS A MOM to get these tickets and you have ONE JOB as Ticketmaster! ad: { A New York Times report says that the investigation actually predates this latest controversy. Taylor Swift fans are suing Ticketmaster over presale disaster. Service. video_id: decodeURIComponent( "zYfKLs96" ), if ( typeof window.jwVastTag[vHash] === 'undefined' ){ }, Please note that this form cannot be used to reset your Google or Facebook password. });; video: { Or by navigating to the user icon in the top right. mediaType: 'video' } description: jwInfo.description, And one fan set a parody Twitter account, citing other Swift musical references. Talking to Insider about the whole experience Paige now admits she has regrets over spending such a large amount to buy tickets to see Taylor. Taylor Swift blasts Ticketmaster for 'Eras' tour rollout On Monday, many fans shared screenshots of the email from Ticketmaster on social media and celebrated the possibility that they. I love Taylor swift and all her songs and because shes coming back after 4 years I need to see her. window.adlock_75 = false; Ticketmaster is facing increased scrutiny after bungling sales for Taylor Swift's Eras tour. m3: false, } else { pubId: 'Direct' This means that we may include adverts from us and third parties based on our knowledge of you. window.lock_25 = false; Pro Tip: For the best purchase experience, please use your desktop/laptop or your mobile web (Safari/Chrome) not your Ticketmaster mobile app. utm_source = getCookie('utm_source'); Fans howled and even politicians weighed in as the process failed due to "high demand" for the pop star's first full scale tour since her Reputation run in 2018. window.prerollTag[vHash] = vastParams.get( 'iu' ); The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. ) { console.log("Permutive video ad click"); video_id: decodeURIComponent( "zYfKLs96" ), published_at: new Date(jwInfo.pubdate).toISOString() "We have already seen that Ticketmaster cannot arrange a pre-sale," she said. The tour, which kicks off in March 2023, is the 32-year-old singer's biggest U.S. stadium tour ever. url = url + '&scp=' + bids[0].encodedQsParams; She is awkwardly honest and powerfully empathetic; a brazen superfan, loyal friend, fierce protector of hearts; and one of the worlds greatest ambassadors for the power of just being yourself. video_id: decodeURIComponent( "zYfKLs96" ), type: "video", } } ) A surge of outraged fans in online waiting rooms took to social media to call out their frustrations with Ticketmaster over the presale ticket process for Taylor Swifts Eras Tour. Check out Bay Area safety tracker, Bay Area Life; Sundays at 6:30 p.m. on ABC7, Taylor Swift announces 'Eras' tour: 'It's a journey through all of my musical eras of my career'. According to court documents . if ( data.context && Object.keys( data.context ).length ) { if ( 0.5 === progress ) { Become a home entertainment expert with our handpicked tips, reviews and deals. var keys = Object.keys( utms ); console.log( 'AMI jwp IX Bids', new Date().getTime(), demand.preroll[0].targeting ); var vastParams = new URLSearchParams( vastURL.search ); play_id: el, //this will stay constant for all of the events emitted during the same video play Hi! } var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); WTH, she wrote in a second Twitter message. }; As a reminder, receiving a code does not guarantee a ticket purchase. enriched_data:{ So grab your and your crew, and come party, for evermore! }); headerBidderBack('iris'); The TaylorSwiftTix Presale was announced to begin Tuesday, Nov. 15 at 10 a.m. local venue time. play_id: el, //this will stay constant for all of the events emitted during the same video play } function headerBidderBack( bidder ) { People started reporting problems with Ticketmaster on DownDetector . Her large-scale charitable contributions are one thing, but its in the small gestures the notes of compassion she posts on the Instagram photos of lovelorn fans, the genuine hugs she distributes without discretion where Swift proves time and time again that platinum-selling, record-setting success has not changed her inherent nature. Taylor Swift fans sue Ticketmaster over pre-sale disaster, cancelation of the tours public ticket sale, Taylor Swifts Eras Tour likens to errors tour after Ticketmaster fail. Usual $60 nosebleed seats are reportedly being resold for $700. } } Something went wrong, please try again later. I can't. Several pre-sales events are planned ahead of Madonna's holiday tour before the public sale begins, which Becker considers a bad sign. "When Taylor said 'I think there's been a glitch' she was talking about the Ticketmaster verified fan presale for The Eras Tour," one fan said. (The Verified Fan program is a lottery system that allows music fans to secure concert tickets before the general on-sale date.). (0.5 >= progress && false === window.adlock_50) || Discovery Company. }); dataLayer.push( {event: 'JWPlayEvent', jwTime: '3s played'} ); There have been some shifts in timing for the presale. Not all events are sold on Ticketmaster. There's "Bad Blood" between fans and the ticket platform. Ticketmaster Purchases: Sign-in to your Ticketmaster Account or App in advance. We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets, read thetweet. Get our money-saving tips and top offers direct to your inbox with the Mirror Money newsletter. Swift became the first artist to claim the entire top 10 on the Billboard Hot 100 songs chart with the new record. } else { creative_name: window.adInfo.adtitle, There's some bad blood brewing between Taylor Swift fans and Ticketmaster. var vastURL = new URL( url ); "Taylor Swift's tour sale is a perfect example of how the Live Nation/Ticketmaster merger harms consumers by creating a near-monopoly," tweeted Sen. Richard Blumenthal of Connecticut. ad_id: window.adInfo.adId, return; Admitting that she felt like she didn't even want to attend the show anymore and that she wished there was a way to secure a refund and for the tickets to be redistributed, Paige also shared her sympathy for those who simply couldn't pay the inflated prices. If you received a code to the TaylorSwiftTix Presale, please login and access the queue through the link you received via text rather than entering through the Ticketmaster homepage. In a . While requirements vary depending on the ticket provider, proactive account setup with a valid credit card and updated billing information is generally encouraged. } The selling outlet said: We want to apologize to Taylor and all of her fans especially those who had a terrible experience trying to purchase tickets. }); keywords: jwInfo.tags.split(","), //keywords for the page they knew the demand for these tickets. (0.25 >= progress && false === window.adlock_25) || published_at: new Date(jwInfo.pubdate).toISOString() requestManager.iris = true; In a panic she began looking at other outlets for tickets, with prices anywhere from $5,000 to over $30,000 which is when she spotted two-floor seats at $2,000 each and decided to snatch them up. "There has been historically unprecedented demand with millions showing up to buy tickets for the TaylorSwiftTix Presale," Ticketmaster said in a statement Tuesday. Ticketmaster have apologised over the chaotic sale of tickets to Taylor's tour. if ( window.jwpDef[vHash].advertising ) { console.log("Permutive video event:", e); name: jwInfo.title, custParams.set( 'iris_context', data.context.join(',')); var jwInfo = jwplayer(el).getPlaylistItem(jwplayer(el).getPlaylistIndex()); name: jwInfo.title, This truly sucks. } video_id: decodeURIComponent( "zYfKLs96" ), // handler for header bidder responses When registering from a shared device, its important you register with your personal Ticketmaster account. window.adlock_100 = false; type: "video", Bffr. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. loadIrisPlugin(playerInstance, playerInstance.getConfig().plugins["https://ovp.iris.tv/plugins/jwplayer/v2/iris-jwplayer8.adaptive.min.js"]) } else if ( bidder === 'iris' ) { window.irisContext.getContext(jwplayer(el).getPlaylistItem().mediaid).then(function(data) { language: "English", //language of the content window.lock_50 = false; "sound off" : "sound on", console.log("Permutive video ad play"); You have successfully registered for the event. We expect heavy d Update 11/20/2022: New Shows Added Adele has announced two new shows for her Weekends with Adele residency at The Colosseum at Caesars Palace in Las Vegas. } YO! }, Its really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.. ad_id: window.adInfo.adId, var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); More shocking, Ticketmaster then canceled the general-public. window.permutive.track("VideoLoad", { The Capital One sale, which requires a Capital One credit card, was originally scheduled for 2 p.m. local time on Tuesday but has been pushed back to 2 p.m. local time on Wednesday instead. }).on('adPlay', (e) => { According to the complaint, fans are suing for damages arising from fraud and price fixing, among other alleged violations. The statement also says "hundreds of thousands" of tickets have been successfully sold and urged fans waiting in online queues to stay put. placementId: 'Open Auction', tvchannel: decodeURIComponent( "Us%20Weekly" ), //tv channel name if ( progress: Number(progress), Granted, for Taylor, being herself tends towards shimmering, gossamer perfection but thats an image regularly blown whenever she dons fake braces and a tri-pony to clown around on late night TV. } duration: Math.round(jwInfo.duration), // in seconds Ticketmasters presale began early on Tuesday, November 15, as lucky fans who received a code waited in virtual lines for hours with the hope of purchasing a coveted ticket. type: "video", Taylor Swift's reputation Stadium Tour Venue Presale | Ticketmaster Insider Music Taylor Swift reputation Stadium Tour Venue Presale FAQ You Might Like New Harry Styles Greater Palm Springs Dates Announced Update 01/13/2023: New Greater Palm Springs 2023 Shows Added Harry Styles is adding shows at Acrisure Arena on January 31 and February 1. }).on('ready', (e) => { video: { console.log(jwInfo); }] - Taylor Swift made music history October 31, 2022, becoming the first artist ever to simultaneously nab all ten of the top US song chart's spots after the release of her album "Midnights. The Lost Toys, Tastes and Trends of the '70s and '80s," as well as "The Totally Sweet '90s." language: "English", //language of the content Swifts representatives and Live Nation Entertainment did not immediately respond to requests for comment. var vHash = "ami" + decodeURIComponent( "zYfKLs96" ); console.log("Permutive video event:", e);
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