This NEVER happens. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Click or tap 'See actions' then 'Make changes' and follow the steps. I tried on my phone, my computer and even tried with and without WiFi. Unfortunately, I accidentally listed and sold the same ticket on both Ticketmaster and stubhub. Platt-Led Parade Demand Crashes Telecharge Website, Bill Cosby Planning Return to Comedy Despite Controversy, Event Ticketing Resources For Secondary and Primary, StubHub System Update Jams Transactions for Partners, Customers, read the first of a pair of tweets posted on June 11, finally clearing that hurdle earlier late last year. If you can't deliver the tickets you sold on StubHub, you need to tell us. Absolutely love when I get messages like this. How can I get a refund? BBB Business Profiles generally cover a three-year reporting period. Open the SeatGeek app. A review of Stubhubs file was done in February 2022. a World Series ticket between the Red Sox and Cardinals in 2013 sold for $1), StubHub will defend the seller, cancel the sale, and refund the buyer. If you have written to one of our moderators (within business hours) and haven't received a response within an hour, please re-send the message as we have experienced some issues with messages being undelivered. If I chose the option to get refund no action was required. It's extremely difficult to request help, especially for tech issues. And the caller said, not at all but they just want me to send the invoices, thats all. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for BYU Athletics. However, fees are exorbitant and not well disclosed. BBB is here to help. Why is Stubhub allowed to sell things they don't have possession of? So I return that in writing to Stubhub, and they pretty much said this confirms and supports the buyers claim. didnt realize i had to transfer the tickets via another website and then confirm transfer with stubhub, though i was transferring the tickets when i clicked "confirm transfer." Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. Did you find it helpful? Put them back up and the sold again. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. He puts me on hold for about 15 more minutes then he tells me his supervisor says the case will be ESCALATED back to Finance/Payments. Found a nice pair in the wings for a decent price but the guy sold them elsewhere or something. Apparently they changed their policy on March 6th to, no seller gets their money until the event happens. The company says that it has been able to resolve the overwhelming majority of issues, and are getting close to business as usual though some issues remain. I've never complained about any company before. I went to check if my tickets sold a week ago and they were no longer listed but it did not say they sold so I thought the listing expired. This very issue happened to me. Anybody hear about this? Yes No Still Need Help? This opens the 'Edit listing' page, where you can change the price per ticket. (I wanted to buy time to see what legal recourse I have here). I asked if there were any buyer complaints or were the tickets invalid. Event is Sunday so I need to ship ASAP. Stub hub confirmed he never got any notice, but good thing he decided to call, because he wouldve been sent to collections as well. (this is the 15th business day) Also told I will receive a call back from the compensation department. Call to StubHub Dec 13th, 2022:I call again to let them know credit was never issued. So it really is pretty rare to purchase a ticket and then have it pulled. StubHub contacted me and told me I needed to get scan reports from the . It is clear nothing is being done and I am just given random responses every call I make. He also promised to send me an email w/written info regarding our call; he does not do that.Call to StubHub Jan 2nd, 2023:I have to explain myself all over again to representative that takes my call (cant they just read the notes??) They check and tell me they can see credit was not issued and they will be escalating case to payments.Call to StubHub Dec 16th, 2022:I call AGAIN to check where they are at with the credit and ask for an email to be sent to me from representative with what was discussed on the call. Yes No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. I need my refund to be issued now. That is the one good thing about StubHub. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. When will I be payed after adding the default Payment Method? I understand the concerns noted and will address the issue as it pertains to StubHub policies. Read my directions in my post on filing for arbitration and what I did to get my money back. Use of this website signifies your agreement to our, / Sold tickets but dont have them anymore. Then disconnected. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Figure (1.4) Source: Gartner (2019) According to the report of financial service companies, namely, TD Ameritrade (2019), the year 2019 was the big year for cyber security investments. Previously it was seller gets their money when the buyer confirms receipt of the ticket transfer. I got this item for $5 at Goodwill. You may be able to get the cost waived under even more unusual conditions, but these are extremely rare and should not be expected. Physically unable to perform job. ', A monetary refund of up to the full purchase price of your tickets. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. I did what it asked and got an automated response that does no good. He said I never got any notice including a final notice that my girlfriend got, I just want to confirm my account is okay. The Bills fulfill the "team of destiny" narrative. 2. Select the ticket group you'd like to sell. Stubhub came to BBBs attention in 2002. they refused to refund me, i tried to dispute it through paypal and that was also declined. I ended up having to dispute the charge with my credit card company. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. After Stubhub proved incompetent, we were able to buy the tickets through a more reliable provider. This is zero help. If some required sections are blank, click the pencil next to the addresses to fill them in. Click or tap 'Sell your ticket' under the order information. Very disappointed! If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. Last Updated on June 17, 2022 by Dave Clark. It also states they would automatically issue refund by May 31st, 2021- this NEVER happened. Can the 60 day clock start now? Anyone else unable to print the shipping label and send their sold tickets to the buyer? Hi MonroahIf you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. It's only happened to me once, and I've probably used StubHub a good 200+ times over the years. Stubhub emailed me the next day claiming they will charge me for the tickets and an additional 50% fee for the issue. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and repost. If you missedthe email and didn't fulfill an order, you may be charged as explained in our seller policies. . Called on 4 separate occasions. [.] Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Any advice is appreciated. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. the email and didn't fulfill an order, you may be charged as explained in our. According to him they would call or email by Friday the 30th. Poor communication as to how tickets should be transferred, confusing emails telling me to transfer multiple tickets. Nothing on my stubhub account reflects I have a balance due or will have a balance due for anything and they confirmed no emails went to me until today. Disputing fraudulent transactions - wheres my $. Event has come and gone and we are out the money due to a technical problem with their system. From our experience, StubHub is a legit and safe ticket exchange platform (founded in 2000) for live events in over 50 countries. Dont forget, Monday is MLK day and a holiday. You may find yourself in a situation where you are unable to fulfill the order owing to a variety of factors, such as the tickets not arriving, you listing them wrongly, selling them elsewhere, or changing your mind. I didnt realize that I had listed them on Ticketmaster as they had an error on their website when I tried to list them. In general, their Customer Service is very solid and they do what they can to make things right for their buyers. I have a question about Stubhubs seller protection. [.] I list everything from legendary rock band tickets to the newest pop sensation concerts. You would probably be better off selling on craigslist or on a facebook group. 4,038 total complaints in the last 3 years. PS, if you want to attend free events, buy tickets and claim they dont work. fulfill, the duties of an arbitrator. Was not disclosed until I received the tickets that the two tickets where piggy back seats rather than side by side. Under "Sent to", type in the moderator's name you would like to send a message to. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Select the "Envelope" in the upper right-hand corner. Is there anything I can do to avoid paying the stubhub fee for this? Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Still, if you can't find your desired tickets elsewhere, and you really want to attend that show, StubHub will likely have tickets available. I just sold these last night. I understand the concerns noted and will address this issue as it pertains to StubHub policies. Click the 'List Tickets' button. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. I need to cancel the tickets sold here on StubHub. Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. Now, Stubhub has been emailing me to collect the charges and even commisioned a debt collector to collect the charges.. Paid $214.17 on 12-20-22 to **************** for Patriots vs Bills on Sunday 1/8/22. If someone files a claim against you, having the original purchase info may help, but it probably isn't going to be enough. It's not enjoyable. The Seller (and not StubHub) sets the prices for the Tickets. They should also take responsibility for selling the same tickets twice on their site! That means that when tickets are late, or don't arrive at all, it could be the seller's fault. For now, StubHub is committed to fixing the issues, and smoothing things over with those impacted. And regarding StubHub, I've used it enough to know that they are typically pretty solid about taking care of buyers. If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. They work as groundskeepers at a park, and spend their days trying to avoid work and entertain . Terrible. Create an account to follow your favorite communities and start taking part in conversations. vertical wind turbine for sailboat. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Thank you for the opportunity to respond to ************************************* complaint, BBB case #********. Call stubhub, don't take their first offer, which is like a 20% refund. Purchased tickets to a concert. Ask the Community This just happened to me as well. Thank you for the opportunity to respond to Mr. **************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. Inability to perform job duties. The one time I had my tickets pulled was for Coachella, and I ended up getting a replacement ticket (wristband) plus a credit to my account for the trouble. Well guide you through the process. You will enter your community username and new password and done! Sorry we couldn't be helpful. Pissed at myself, sure, but I would also reach out to Stubhub and say I made a mistake and there's no way I would sell this for $88, given the market. Taxes were $26 and the StubHub fee was $100.45, almost 30%. Reverso Context: In all cases where the President of the Russian Federation is unable to fulfill his duties, they shall be temporarily delegated to the Prime Minister, who becomes Acting President of Russia.-"to fulfill his duties" I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? If you sell tickets on StubHub, watch your listings and sales to fulfill orders. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. PayPal Holdings, Inc. is an American multinational financial technology company operating an online payments system in the majority of countries that support online money transfers, and serves as an electronic alternative to traditional paper methods such as checks and money orders.The company operates as a payment processor for online vendors, auction sites and many other commercial users . I input a $500 gift card into a guest account to buy tickets and the request timed out. stubhub unable to fulfill Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Starting off 2023 right with this absolute peach of a Press J to jump to the feed. Tap Tickets in the navigation bar at the bottom. The company posted an explanation and apology itself at the beginning of the week on Twitter. You dont get consumers back to your site if you cant deliver.. Order # *********. I have tried mutiple computers and browsers. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. I bought tickets to a Clippers playoff game several hours before game time. 4. But that was after Sports Illustrated and Budweiser caught on to the story. Make sure your account info is completely filled out. Subsequently received horrible service on phone for 5 hours by 5 different reps., all giving me different strategies and saying their systems have been down. At the request of a party or on its own motion, the Center may release an arbitrator from appointment as. StubHub Class Action Suit Settlement Credit, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Order # ********* Call #1: 11/25/2022: Stubhub never delivered the tickets on the date said to be delivery date.
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