The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. Hi guys. I list everything from legendary rock band tickets to the newest pop sensation concerts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. She says she called and chatted online with StubHub . We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. Is there a way out of this. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. Doesn't matter that the sales happened close together. You state every phone call is recorded for quality. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. I never received notification and Stubhub wanted to charge me $282. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Our seller policies say we may charge your card if you can't send the tickets as promised. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. Stub Hub already has the original purchase amount! Cancelling a sale is a Very Expensive proposition. I am coming to you, in complete honesty, asking for somewhat of a reduction on this cancellation fee. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Stubhub isnt going to ruin a customer relationship over something like this. Just log into your DoNotPay account using any. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. The fault lies with you alone. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. and our We never received our tickets. I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. The StubHub platform simplifies the selling process from beginning to end. For more information, please see our Removed the Apple ID. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. 05-07-2021 07:39 PM 0 Reply Bite the bullet , pay the penalty, move on. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The agent was not able to help me with a password reset. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Fan rewards: Our content is intended to be used for general information purposes only. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. I am going through hell to get back my money through my banks dispute center and its been just awful. that's more than 100% of the listing. All you need to do is follow these short steps below: Voil! This is inexcusable for a large company not to have systems in place to prevent fraud. If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. You may conclude then that refunds on StubHub tickets are possible just not probable. The buyer can't just cancel the ticket willy-nilly, either. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. At this point, I guess to be continued is all I can say. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Did you find it helpful? Lindsay is the author of this solution article. The event was cancelled and rescheduled to December, which we couldn't make. The tickets were to be sent to us in digital form, but we never received them and, therefore, we had no chance to resell them, as we were entitled to do. Thank you, you have successfully subscribed to our newsletter! The company prides itself on being a Fan-to-Fan service. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To them, comparable means not even close! When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Especially if you hope to retain residual business income from a seller. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. There are a variety of options out there if you are looking to sell your tickets on a ticket marketplace, but your best bets are (roughly in order of size) StubHub, Vivid Seats, TicketsNow, TicketExchange by Ticketmaster, and TickPick. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Sorry we couldn't be helpful. Am I going to be charged? As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So my tickets were listed for $275 a piece, and there were two of them. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. . That simply means the tickets were not used. They did not have or offer any replacement tickets. I have an $800 ticket tied up and I cant access my account. Spent hours getting this sorted on three different calls. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Called customer support. StubHub made a mistake and I pay for it!. Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Lesson learned. However, where they drop the ball is the follow through. Find more information about authorization holds. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. Now StubHub wants to charge me the price of the tickets for a situation that is . TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. First time 2 hours 45 mins. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. Terrible experience wit StubHub. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints We value your privacy. Click here for details See all additional. Sign up to receive our free weekly newsletter. An email might never be responded to, and the same goes for phone calls. StubHub Reviews 2013-2022. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. That was my first and last sale. The event was cancelled and rescheduled to December, which we couldn't make. Doesn't matter that it was an unintentional human mistake. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. This all happened within an hour after the person bought them. Portugal. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. Do NOT use stubhub. I made an error when I listed my tickets for sale. No. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I find that extremely hard to believe. Unsubscribe at any time. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. Okay. Please do not send original documents as we cannot take responsibility for them. Stole my tickets ($2500.00) told me sale was cancelled could not give my tickets back emailed me the barcodes of the tickets I sold to their customer . After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. Receive a full refund of your purchase 2. If your order is canceled, you won't be charged. and take advantage of this neat service whenever you need it. Sorry but that's how it is. It was absolutely terrifying. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide).
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