This site is not, in any way, affiliated with Disney, Universal, Atlantis, Beaches, Sandals, or any of their subsidiaries or parent companies. POINTS. Once logged in, go to your name at the top of the page and click on the "Bookings" link. For your own interest we strongly recommend that you arrange cover with a comprehensive holiday insurance policy to travel on any of our holidays. Unique is not an insurer and does not have any liability for any coverage amounts. Unique Travel Corp. (Unique,), the worldwide representative for Sandals, and Beaches Resorts maintains a privacy policy that applies to our operations and bookings made through the United States and Canada. To confirm the booking, as a lead booking name, you accept and will ensure that: By accepting the Terms, and pursuant to UK legislation, including European legislation applicable in the UK on data protection and particular legal aspects of electronic commerce, you consent and authorise us to request from any contracted service providers and process any personal information relating to you or your group. The customer service representatives can answer any questions about the resort or the guests stay. So, what were your travel dates? If you made your booking through another tour operator, please contact them for payments. Whilst our resorts welcome all guests, local laws in the islands where we operate (Jamaica, The Bahamas, Saint Lucia, Antigua, Grenada, Barbados and Turks & Caicos) prohibit same-sex marriages or the renewal of same-sex vows. Whichever method you choose, youll always be able to talk to a real person who can help you with whatever question or concern you may have. Preferred Hotels & Resorts in Montego Bay, Iberostar Hotels & Resorts in Montego Bay, Adults Only and Adult Friendly Resorts Montego Bay, Hotels with Complimentary Breakfast in Montego Bay. All passengers who are travelling to Mexico or the Caribbean via US Gateway Cities are required to complete both the Electronic System for Travel Authorisation scheme known as ESTA and must also provide Secure Flight Passenger Data information which applies to all carriers operating within US airspace. You must not act in a fraudulent manner regarding any reported illnesses. As long as you're 45 days in advance of the trip, you shouldn't have any problem getting the $400 back. Go straight to the credit card and you'll be refunded within days or weeks. See full disclosures for details. How Much Does it Cost to Go to Disney World? How to Cancel an eBay Order Quickly and Easily, How to Cancel Your Redbubble Order Instantly, The Easy Way to Cancel a Bed Bath and Beyond Order, How to Cancel Your Urban Outfitters Order Instantly, How to Cancel a StockX Order and Get Your Money Back, Best Way to Cancel Hotels.com Reservation, How to Cancel a Shutterfly Order Stress-Free, How to Cancel a Wayfair Order Hassle-Free, How to Cancel a Walgreens Order Effortlessly, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, ironclad cancellation policy tilted in its favor, accolades from the American Bar Association, 100% cash refund if you cancel 31+ days before the day D-day, 50% cash refund + 50% in travel certificates if you can 15 to 30 days before the D-day, 100% in travel certificates if you cancel 14 days or less before the D-day, Travelers who meet all eligibility criteria. Box 147, Dickenson Bay. Alternatively, you can email [emailprotected]. ACCORDINGLY, ADVANCE NOTIFICATION OF THIS REQUIREMENT IS HEREBY PROVIDED. We cannot accept any booking which is conditional upon special requests being met. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. The company doesn't provide a cancellation email address, and there are no cancellation FAQs on its website. of this Contract, the Guest will be required DURING THE HOTEL CHECK-IN PROCESS UPON ARRIVAL, to separately and specifically sign and assent to the Forum Selection and Choice of Law provisions. GM910, Choc Bay, Castries, Mailing Address: P.O. This guidance is useful to customers who are concerned about travelling to the destination in question. To cancel an existing reservation, press 6. If, for any reason, we make any payment to you or a third party which the airline is responsible for in accordance with the Denied Boarding Regulations, you must, when requested, assign to us the rights you have or had to claim the payment in question from the airline. If you decide to reject the proposed change and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with the rules for compensation set out in section 11.2 below. All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, or other person of authority, your behaviour is causing danger, damage to property or affecting the enjoyment of others, we reserve the right to terminate your holiday. But still no refund. Please check with us if you are unsure at the time of booking. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. Should your travel arrangements be affected by weather conditions UCHL will endeavour to assist and offer practical support, however, such occurrences are treated as force majeure (see section 11 of the Booking Conditions) and we shall not be liable for any changes to your itinerary or arrangements. If, for any reason, we are unable to accept your booking request, we will inform you of this and not process your booking further. Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) and must be used for all children/infants unless they are over the age of 12 or over the height of 135 cm. Many airlines offer online check-in via their website. One of our representatives will be glad to assist you. You must pay any balance due at least 71 days prior to the date of your departure. However, these rights will not arise if remedying the Failure is impossible or entails disproportionate costs. Once you have spotted the reservation, you wish to cancel, select the "Manage My Reservations" link. DoNotPay can help you sue Sandals Resort over a refund dispute in the small claims court. At DoNotPay, we've simplified the process of canceling your Sandalsreservation and generating a reliable paper trail with a few clicks of a button. Depending on your vacation goals, they can also help you decide which resort brand is a better fit Sandals vs. 9.6 Changes are subject to all applicable airline fare increases, government taxes, security fees, fuel surcharges and other charges and restrictions, 9.7 If the revised reservation is subsequently cancelled, the cancellation penalties for the original dates of travel will apply. Please include your holiday reference number on your email and include your daytime and evening telephone numbers. If all else fails, contact Sandals directly as you made your original reservation wtih them. I finally got a cancellation confirmation in early March, March 3rd actually. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and/or you fail to comply with all applicable health requirements. Canceling your Sandals reservation might be a tall order, given that the resort only supports phone cancellation. Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. When submitting your complaint is important to follow the following guidelines to ensure a prompt and effective response from us: Please note that a failure to advise of problems whilst on holiday, as described above, deprives both us and the suppliers of the opportunity to investigate and rectify your complaint whilst in resort and this may affect your rights under this contract including reducing any compensation due, potentially to zero. For instance, if you paid by card, refunds will be credited to this same card. You're going to need a paper trail of correspondence between you and the company if you want to cancel your Sandals trip and assign the credit to family members to use. 7.6 No refunds or adjustments will be made from any portion of your vacation or attendant services not, All bookings for the Over-the-Water Villas (OWV) and the Over-the-Water Bungalows (OWB) will require a $2,500 NON-REFUNDABLE DEPOSIT and is non-transferable to a lower category room, All bookings for the Seaside Bungalow (ASP) and Poolside Bungalow (KB) will require a $1,000 NON-. Consent to auto charge the credit card for the remaining full payment amount is given to Unique Travel at the time that the booking is made. Any airline concerned may however provide refreshments etc. a change in accommodation to that of a lower category or in a different area from the initial accommodation booked; or, a change in the time of your departure or return flight by more than 12 hours; or. Cancel your booking by calling their customer service number. If you decide to reject the price increase and terminate your holiday with a full refund, you may also be entitled to compensation in accordance with section 11 below. AS AGAINST UNIQUE TRAVEL AND/OR ANY AFFILIATES, PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES OR CONTRACTORS ONLY: ALL CLAIMS WHATSOEVER AGAINST UNIQUE TRAVEL. Some parts of the world are occasionally affected by hurricanes, tropical cyclones and unusual levels of rainfall particularly during June November. Call their customer service line to cancel your reservation. Failure to do so may limit your rights under the PTD. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised by us and where we have not agreed to arrange them as part of our contract and any excursion you purchase in your resort. Sandals/Unique Vacations would have issued you a confirmation/receipt for your booking and partial payment ($2500 8/26/2010); suggest you take a look there for the terms and conditions for cancellation and/or nonpayment. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) as soon as we become aware of this. All accommodation is furnished with one King Size Bed, we do not provide two single beds nor rollaway beds. Search for the Cancel Anything product on DoNotPay. Exploring some new options to get to Jamaica - Delta, Itinerary feedback Mobay, Negril, Bluefields, Treasure beach. This is the third time I have notified you of this cancellation and there has been no response from you or Sandals. Whether youre planning a Sandals vacation or need to resolve an issue from a previous visit, weve got you covered! All cancellations of, or changes to airfares are subject to applicable airline carrier restrictions. 4.4 No refunds or adjustments will be made from any portion of your vacation or attendant services not utilized. A cot or rollaway bed will usually incur an extra charge. Holiday periods may be subject to additional cancellation charges. You may seek legal redress if you feel that you deserve a full refund or are unhappy with a travel certificate. If you're like most people and didn't pour through the Sandals Resort cancellation policy while booking your holiday, DoNotPaycan help. Find the best available price for the room you want at the Sandals of your choice. The best way to contact Sandals is to call them directly. The scheme does not apply to claims for an amount greater than 5,000 per person. ESTA covers multiple entries and is valid for two years. (a) accept and pay for the price increase; (b) reject the price increase and terminate your holiday with a full refund; or. Minimum cancellation charges are as follows: If notice is received 30 to 15 days prior to Arrival, 50% of the purchase price, including any applicable airline fees. You can only cancel your reservation by phone at the resort. Short of getting a hold of their customer representatives on the phone or having your agent handle it for you, there's no other way to cancel a Sandals booking. This way, you can relax and enjoy your vacation without worrying about what youre eating. If you decide to take an alternative holiday, we will inform you of its impact on the price of your booking. We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. 4 CREDIT CARD PAYMENT:We accept payment by credit card. Your dedicated Sandals vacation planner can handle everything and usually resolve issues quickly. Where applicable, you must pursue the airline for the compensation or other payment due to you. As the scheduled departure may be brought forward for operational reasons you must re-check your departure time by reconfirming your flight using the manage my booking facility available with the relevant airline, 24 hours before departure. Received 14 days or less prior to travel; subject to full penalty. A contract will only come into existence between us when you have paid the price payable on booking and we have issued our booking confirmation to you. We shall have the full benefit of any limitation of compensation which is contained in these conventions and any other international conventions which govern the travel arrangements which make up the holiday booking. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! Review and complete the transaction. Call back and talk to someone else or just ask for a supervisor. Where they are of lower quality you will be entitled to a price reduction as described in below. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. If we do not hear from you within this timeframe, we shall send a reminder to you, following which we shall be entitled to terminate the holiday and provide you with a refund. Our efforts to help the average citizens fight for their rights have earned DoNotPay accolades from the American Bar Association. how to cancel sandals reservation Contact Us | Sandals Sandals Royal Caribbean Weddings Wedding Packages - DESTIFY How to cancel a Sandals Resort reservation - Quora My name is Philip Schmeer 6309 Silver Moon La Green Acres Florida 33463. Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. Below we have outlined these options in more detail. One of our representatives will be glad to assist you. In the event that we are asked to reissue certain travel documents and we agree to do so, an administration charge of 50.00 per person will be payable by you. you accept the financial responsibility for all transactions made in your name or via your bank account. If you already have a booking we will advise you of any significant changes as soon as we can. You must provide us with the identification documents and payment details we need to complete these checks. Outside this time limit arbitration under the scheme may still be available if we agree, although the ABTA Code of Conduct (referred to above) does not require such agreement. It is essential that at the time of booking passengers names are an exact match with names as they appear in passports. Booking Sandals through The Vacationeer travel agency ensures youll get expert advice and top-notch service. To assist data collection call our Reservations Team on 08000-223030. If notice is received 14 to 0 days prior to Arrival, 100% of the purchase price, including any applicable airline fees. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry all required documentation. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for any damages, costs and expenses (including legal expenses) incurred as a result of your behaviour including but not limited to (i) repairing or replacing property lost, damage or destroyed by you, (ii) compensating any passenger, crew, staff or agent affected by your actions and (iii) diverting the aircraft for the purpose of removing you from the aircraft. 4.1 The Guest's Tour Operator and/or Travel Agent is required to provide a copy of the Notice (in paragraphs 27, 31, 32, 33, and 36) to the Guest. Thanks. If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative through an alternative ATOL holder or otherwise) for reasons of insolvency, the trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. 2) Charge the customer a cancellation fee, if needed. Cancellation policy. UK If booking in the UK you will be able to pay a deposit for your holiday should you wish to for any booking made more than 71 days before departure (the start date of the holiday you have booked with us), with the full balance due 71 days prior to departure. Airfare cannot be sold as a standalone item. Any passengers holding a British passport issued overseas, will be required to prove, upon check-in and arrival, that they have accommodation booked in the USA and have the full address of that, including the zip (postal) code. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. The charge appeared on my credit card within two days.I cancelled it in early February. Was there a communication problem between Schroeder and Unique Travel Corp., the company representing Sandals? The customer service line is open daily from 7 AM to 11 PM EST. Like many luxurious holiday destinations, Sandals resort has a strict cancellation policy that governs your eligibility for a refund. Any future bookings connected to such cardholder details may be denied until such time as any outstanding monies owed to us relating to the error are recovered. See full disclosures for details. We aim to provide your holiday as booked, but on rare occasions we may need to cancel it. Click Cancel. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. For more information about financial protection and the ATOL Certificate, go to: www.atol.org.uk/ATOLCertificate. The cancellation charges outlined above are liquidated damages and not a penalty. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. Insurance, excursions, tours or any other products and services booked independently (Extras) that you may choose to book or pay for directly either with a third party before your holiday, or whilst you are on holiday/in the resort do not form part of your holiday provided or arranged by us. Where applicable, you must pursue the airline for the compensation or other payment due to you. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay.
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