They said they will take if I go to Walmart on May 31st. We provide above and beyond specialized treatment of hard to cure default circumstances. 9 branches of social science and definition Was also told they would do a new escrow analysis. I had a loan modification through BOA. Get Contact Info for All Departments Selene Finance LP Org Chart Joe Davila President and Chief Executive Officer 7 I kept asking if theres any other way to make payment. Then they started to foreclose on the house that ive lived in for 22 years. Thank you. They are trying to push me into foreclosure.. TO ALL DISTRESSED HOMEOWNERS, Finally I knew I was never going to complete my Chapter 13 and gave up and threw in the towel, switched my 13 to a Chapter 7 and walked away. Claim it and get a lot of features. The payments were at an amount I could now afford. Two days later my bank informed me Selene was trying to take another $1150 out of my account. ( 5.375% I have ) I also made sure not to foreclose my house. We are victims of Salene as well. Insurance Grace Period: A period of time after the premium due date in which a policyholder is able to make a premium payment without the insurance policy coverage lapsing. - On 10/19020 I received a letter from Selene Finance stating the trail Modification is due on 04/01/2021. I felt that they should have informed us this would happen if we did this repayment plan because I never would have agreed to it especially since I didn't really need to. Thank you to everyone and anyone who can help with my situation. It provides creative loan resolution strategies designed to preserve homeownership. This lawsuit represents the largest class action lawsuit ever filed in U.S. history, and it is on the verge of receiving a major breakthrough. Selene Finance LP was the only one cc'd to ever complain about missing documents or signatures. We are going to find out soon. A full-service residential mortgage loan servicer with proven loss mitigation strategies to preserve homeownership. To add insult to injury, when the broker and agent to file a claim against Selene finance, they claim that the company failed to give them enough time to recover their lost fees. The company provides those looking for homes loans. I got my letter a month ago and I have not heard anything from Selene. Selene finance is a private company based in Chicago. I don't see any option for automatic monthly withdrawal. My mortgage was sold to Selene in July of 2021. Where do we start with this lawsuit. Selene then sent a Notice of Default and Intent to Accelerate dated April 4, 2022. They do NOT want to resolve anything. Please help me 21494968xx. Hello. Also, the people who answer the phone sound like they do not want to be at work at all and some of them sound like they are talking with a mouth full of marshamallows. This review was chosen algorithmically as the most valued customer feedback. The mortgage was with Rushmore and then it was sold Selene Finance. Ironically, my statements from Selene show I am paying escrow. THEY WANT OUR PROPERTY. Hello Victoria, I have been in an out of court with them in Johnson County, KS. Click the Download arrow (near the Payment History tab), to download the . Atlantic City, New Jersey 08401 Selene is required to acknowledge the QWR or Request for information per RESPA in 5 business days and answer it in 30 business days or you do have recourse, so listen to us address the Selene issues on The Daily Complaint today and contact us if you need further information on how to not only attack your problem but to get the solutions that you are seeking. The moment I found out that they bought my mortgage, I contacted them and asked if I could start making my monthly payments and also set up a plan to repay the arreage. And I will pay my loan on the last day of the grace period EVERY month and when they call me I will treat them like ### and be a rude as possible to who ever calls me. My credit is damaged to ever and I am near retirement. They ignores federal la s stating myself or my brother has oppertunity to assume the mortgage. Try for free at rocketreach.co 483. The storys up above are so much like my story. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); I would like to join this suit as I am a victim of Selene Finance, Gregory Funding, and Ajax Mortgage, I'm sorry to hear this. I went thru all the steps to try and make this not happen. Selene Finance - fraud / not helping but taking, Selene Finance - Loan was sold to selene finance and they do not acknowledge the escrow account. I agree. We have never been late on a payment for our mortgage, car, etc. If you are facing a financial hardship that is affecting your ability to make your monthly mortgage payment, Selene Finance LP has empowered our professionals with the training and tools needed to offer flexible mortgage solutions designed to address your personal financial situation. Their customer service is awful & they will hound you horribly if you do not pay your mortgage on time. I routinely look for posts to answer in hopes that it will not only bring hope and optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks like Bank of America, Chase, Citi and Wells Fargo that are "too big to fail" but yet don't appreciate the bailout that we provided in their time of need. I think they may be including another scam. I have been jumping through hoops with this company for over 2 years and they use every trick in the book to take your home. Selene Finance LP can provide special assistance programs for borrowers suffering unforeseen hardships caused by COVID-19, including forbearance of mortgage payments. Feel free to call us at 877.297.7011 for free advice on this topic. take care and be ware. I did not say I could not make my payment, and I have never been late before or never had I not been able to pay. On average, employees at Selene Finance stay with the company for 3.3 years. See something wrong? In the event you have further questions, you can contact me via email at Dana@ConsultingEND.com or via the website at www.ConsultingEND.com or via phone (my full contact information at www.TheDailyComplaint.com) as I would be more than happy to contact Selene on your behalf or with you to determine the status of your loan as well as what options exist for you as a borrower/homeownerfree of charge to you! Selene is clearly wrong in their behavior, regardless of acting as a debt collector or a mortgage servicer, and they have violated all of your consumer rights. Im so sorry to hear your Mom is having problems with Selene Finance. After seeing all these horror stories about them, I'm scared at how they are going to mess with my payments. This complaint was posted by a verified customer. They requested that I put a stop payment on the check and pay them over the phone for Jan. u Access Your Account This review was chosen algorithmically as the most valued customer feedback. I'm very unhappy with Selene Finance, my loan was paid off and 19 days later they still haven't send me my escrow account check. I have yet to get confirmation in writting and they will not take the $30. They are sneaky. (877) 735-3637 during the hours of Monday Thursday 8:00 am to 9:00 pm, CST and Friday 8:00 am to 5:00 pm, CST. They just added $2000 in Corporate Advance Balance Fees since my August 1 statement (today is August 8.) Selene Finance focuses on strong loss mitigation strategies for diverse third-party clients, spanning from large banks to government agencies. I am also in the process of taking legal action against them. I sent in numerous modifications they claim to have never received. I will tell all family and friends to RUN if they end up with them. It was ordered to pay its clients for the balance amount of the original loans plus legal fees and costs. We have battled Selene Finance and won with a forbearance agreement issues as well as other debt restructuring issues so just keep fighting until you get the solution that you are seeking. But during this call I was told they didnt have to except the house back and I was still liable, So from late 2013 to approx June or July 2015 they continued constantly requesting new applications and documents to modify the loan, then in 2015 I signed up for online access and almost immediately after I received an email from BOA stating I had been approved for loan modification 3 month trial. B. billybob57 of Milwaukee, US. Employee (Former Employee) - Dallas, TX - October 15, 2022. Then, they suddenly foreclosed my house. I would love to join the lawsuit as well. When I tried to work with them to correct the issues I was put on hold, transferred, and hung up on with no resolution. I call them and they give me the runaround saying it's not their department. They are supposedly finding us a lender to do a permanent re-fi. Settlement Website: Selene Finance Settlement Website. Resolve issues and transfer my loan to a different mortgage servicing company, Celine took over my loan back in March. Basically you can pay into your forebearance program for 4 months only to be turned down for a refi. I was offered 10K to move out, known as "cash for keys", I declined it. Phone: (877) 735-3637. I am in the midst of this horrible experience and concerned about what will happen next. I have talked to several people at Selene and I think they are truly a bunch of ###S! Although they charged me $4000 for modification. Our servicing strategy is designed to reduce, mitigate, or eliminate loss exposure while maximizing cash flow. According to the recent statement I received from them on January 31 2022 Im due for 6 payments which are absolutely wrong according to the loan modification offer, I have sent numerous emails with photos of the documentation to them on top of phone calls inquiring about my account getting updated the response is always we are in receipt of the documentation and we have to honor that offer , I havent received any returned communication from them at all. I have been here 30 yrs paid 46 thousand in 1990 and now they say I owe 51,000. Selene Finance has an overall rating of 2.8 out of 5, based on over 60 reviews left anonymously by employees. Do we need to be worried? I came on to this website to see if Selene had treated other people unfairly. - Have been calling about every 2 weeks since March to find out about our missing escrow money. There was no supervisor and I was told to call back tomorrow morning. I just want to refinance with a legitimate mortgage company theyre crooks!!!!! I surely hope they have this option. Selene Finance LLC. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I was told that my ex husband needed to resign the new modification and he refused . This was supposed to be beneficial for the borrower. I was under forbearance with my old mortgage company. So we can continue to pay an obscene amount of money each month for a home we'll never own, or walk away and live with the consequences of a foreclosure, which is ridiculous because we can afford a normal mortgage payment. Ultimately attempting to destroy your credit so that you cannot go elswhere for another loan! Each check has Selene finance on it so they must endorse the check like all mortgage companies do. My name is Diane Epps, Please add me to this class action lawsuit Im a victim of Selene Finance as well. Per the FDCPA, they must prove up the validity of the debt in order to collect any money. Said she would call back tomorrow but never calls. Once I finally got someone, she just raved about how great their company is even though the system wouldn't be updated until Monday with my account info. I mailed a check # 988 to Selene Finance in the amount of $1338.78 in 01/21. I had a loan modification through BOA. Selene Finance has 50 employees. I am extraordinarily nervous! Theres just no justice in it all! I have been in my home making on time payments since 2008. Selene Finance is a non bank mortgage servicer, essentially a debt collector. I guess I should Hate Bank of America for selling my mortgage to them, SELENE very very unprofessional. Recommended Reviews Houston, TX 77042-4546. This will surely increase the credibility of your complaint. A grace period usually occurs between the end of a billing cycle and the date your fee is due. Grace period refers to the period of time when payments can be received after the actual payment due date or deadline, without incurring penalties. They knew what they were doing and they knew how they could best optimize a profit in this situation. Find top employees, contact details and business statistics at RocketReach. It was easy to get hired on with the company because Selene is not concerned with hiring top mortgage servicing talent, and the pay and incentives was not fair compared to the work that was expected to be done. Because Selene Finance mess my accounts so badly for a year and half telling me loan modification is in process later demanded all the funds and threatened to take over my property including deed. The representative told me that as a service to their customers they had a repayment plan that I could do. The 1st does not always fall on payday, Selene Finance does not allow a grace period of by the 12th or 16th. I also need a referral in Kansas for a real estate title attorney. The information from your prior servicer is being loaded into our system and thoroughly checked for accuracy to better serve you. They then had the loan manager through another company after the, Yes I am a victim as well .I have been going through hell for a year with them . or (800) 621-FEMA (3362) for possible government assistance. all they do is steal! Victim of Selene Finance Lo as well contact me !!! This is my fourth time fighting with them to get out of foreclosure because they take my payments and put them in Escrow even though I have a non escrow account. I am a victim of a loan modification and very high fees that have incurred in my Selene Finance is a residential mortgage company that specializes in all aspects of mortgage loan servicing. The complaint has been investigated and resolved to the customers satisfaction. I have never been in default and have always paid my mortgage on time, no matter who held the mortgage. Hi all, BBB. We are also current on our loan. We also affirmed Selene's SQ assessment of SQ3- as a prime servicer. I will be taking extra care to get my payments to them, and may bump them up to get my house paid for in advance. They also have reported me over six months late. Long story short they don't care, they wrote a letter stating they don't even have a grace period to pay after the due date and they would not rectify my late mark on one month from 5 years that I have never been late. los angeles regional water quality control board executive officer; montgomery high school baseball tickets. I would like to join the law suite. They told me they have a 60 day grace period where I dont have to pay the mortgage, but wont tell me my new account number or method of making my June 2022 payment. I dont think they really know anything about my account. I was behind a few months but had made an october payment to selene and told them I was going to catch up on 2 payments in december with 2 transactions. This is the kind of crap that pisses me off. This happened six different times. Selene Finance, is a strange run company & they will take advantage of those that lack appropriate knowledge with regards to their mortgages. It's on Facebook. The problem with this company is the only thing they can do is hound you. Sincerely, They have no interest in helping anyone. Good luck to you. You can also access information about our loss mitigation programs. Days later, they emailed me a reinstatement quote for a wrong person, Elizabeth in NY. Selene finances is well-known as one of the best and most successful companies in the business of financing properties. Until that time FU Selene finance! PLEASE DOCUMENT EVERYTHING SELENE FINANCE LP AS WELL AS RECORD YOUR CONVERSATION WITH THE COMPANY BUT ONLY WITH THEIR PERMISSION BY LAW AS THEY RECORD AS WELL. If it is not in by the 1st, another late fee applies. If you suspect a fraud attempt, we encourage you to contact your loan resolution representative at (877) 735-3637 or email us at CustomerService@SeleneFinance.com. You have to get everything in writing. Since then Selene has broken the law and lied to me. For more detail, On the Payment History screen, click the calendar (under the Tax and Interest Summary section) to select the date range you wish to search for in the 'From' and 'To' transaction menu. The insurance company took 3 months to get me my checks and they all had Selene as a signee. This will surely increase the credibility of your complaint. We have been in a "temporary" payment plan with Selene for more than two years, since they bought our loan from Citi. Founded in 2007 to address specific needs in the mortgage industry, Selene Finance LP is a special servicer providing creative loan resolution strategies designed to preserve homeownership. The company Selene Finance LLC now has a location in New Jersey, and not just Texas- as it was reported online. I want to join any class action suits concerning these companies. Finally, a rude young man didnt want to talk to me and suggested I mail my documents to them, certified return receipt. The insurance company released 4 checks. If you have any general questions regarding your account or would like to make a payment, please log in to our borrower portal by %PDF-1.5 And violating a chapter 7 discharge Rushmore loan management did. This destroyed both out credit and since we had been reported we were unable to refinance. We attempted to make - FULL payments and have been refused. In complaint to court and still was evicted and now homeless!!! I've also contacted my states Governor, both Senator's and my districts congressman. It was verbal. The kicker is that we are both over 50 years young. Im interested in joining a class action against selene also..I cant say enuf against these crooks. I've also contacted my states Governor, both Senator's and my districts congressman. They provide every excuse in the book.. Over all very unhappy with Selene.. We went into a loan mod process for 18 months with Bank of America. I cant wait to sell my house so I don't have to deal with mortgage companies ever again. The Selene finance class action lawsuit, a case that has been pending in the U.S. courts for almost two years, is now before the U.S. Supreme Court. I was also offerred a forebearance program. Now here it is 2022, we're $35,000 in the arrears. Im losing everthing after my dad passed away on February 5, 2022. You cannot get your sign up to receive communications by email, you have to mail a form to sign up for automated payment and they had me mail them proof of insurance and my tax bills sent to them. Houston, TX 77042-8500. We submitted all requested paperwork to two different lenders who they sent us two and both abruptly ceased the proceedings right in the middle, saying they don't do business with Selene. The average employee at Selene Finance makes $59,354 per . post my payments so it doesn't show outstanding and stop deducting insurance payments. I made sure if they accept the payment even last day. My Name is Anthony Gomez, I am also a victim of Selene Finance, in very similar ways. Please contact me. My mortgage was also sold by Flagstar to Selene. Where is the quality customer service? I'm losing everthing after my dad passed away on February 5, 2022. I have the same problem with selene finance with a transfer from Rushmore loan management there sister company. When I explained about my chapter 13 she started transferring me to other departments. Been with Flagstar Bank for 5+ years, never had a problem and received the letter from Flagstar that my mortgage has been sold. This is a long and brutal process with a lot of complex twists. I would like to be included in the Class Action Lawsuit. Penalties for making a payment after the grace period may . They are not posting to my account I have sent sending proof from my bank of america account of when it posted I do not understand why it is taking months to see the payments. Almost every day I am on the phone with rude people from there. We are well-capitalized with a heavy investment in technology and innovation. To obtain assistance, simply notify us in any of the following ways: Call us at (877) 735-3637. On March 17, 2021 the final payment was made on the above noted property. please add me to class act sui We shopped around for Flagstar when we refinanced -- we always research every financial entity before choosing to do business with them. Houston Texas Get the latest business insights from Dun & Bradstreet. The case status is Pending - Other Pending. Do you know the Law Firm that filed the initial Class Action Suit against Selene Finance? All I was told was to send by moneygram from Walmart. Exactly on the first, even though payday doesn't always fall on the first; otherwise, late fees. After paying a trial period of $2013.49 per month from October 2021- March 2022, a modification was approved on March 4, 2022. WOW, there are some truly unbelievable things that are occurring over there at Selene Finance and I am truly sorry to hear all that you have been put through at your expense. 4071 Old Sentry Road Top-down experienced management team with depth and proven results, History of performance as a highly rated special servicer, Financial commitment and backing from parent company, High-touch, highly configurable workflow for customized management of portfolios, Client management structure and culture built around borrower and client need, One of only two approved GNMA single family master subservicers, Selene office locations: Dallas, Jacksonville, and Salt Lake City, 2023 Selene Finance LP. I was told I had to send them those checks and they would deposit them and then send me the money back once i jumped through hoops for them.. Selene's Reg AB report for the year ended Dec. 31, 2019 contained minor findings that were remediated. When the company was able to get these borrowers into a loan modification program, they did not offer them a good deal. So. Then she stated they had purchased my loan from the existing company. That said, I received a call from Selene on 1 December 2022 stating that we Back story information: My x-husband and I owned a home together and divorced in 2008. To whom it may concern: Have not been able to get a list of creditors they claim were paid. I have a huge problem with Selene Finance with a transfer from Rushmore Loan Management. Plaintiff Robin M. filed a class action suit against Selene Finance on May 5, 2020. NJErma representatives tell them how much will disqualify you and your owed amount magically becomes an amount which disqualifies you. Because the loan is under water, we can't re-fi on our own. Financial planner in West Deptford Township, New Jersey. The Selene finance case involved claims of breach of contract, negligence, breach of fiduciary duty, and breach of warranty. U'B. Forged me to modification but I didnt sign. I was hit with a $75 late fee. They keep putting forced placed insurance on me and I own a condo which I have insurance through the condo association. I tried to get numerous loan mods through. Fitch does not publicly rate Selene Holdings, LLP's credit and financial strength. In addition to charging the borrower, Selene finance also tried to charge fees to the broker and agent that were responsible for negotiating the original loan modifications. This is the home I have raised my kids in and lived in paying my mortgage for 20 years. Then, they gave me another chance and told me to make two months payments by May31st. please call me to discuss. WTH they told me interest. We've been with Flagstar for 5 years. Average of 79 Customer Reviews. Pay and incentives are not fair compared to the work that is expected to be done. I am in the process of working with my local gov't officials to start some legislation to prevent compainies like Selene from doing business in the manner they currently operate.
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