outlook 365 stuck on retrieving mailbox settings

Go to the Logon information, move to the Password section, and verify the correct account password. Delete the message. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. Ltd. All Trademarks Acknowledged. Once fixed, you can start sending or receiving new emails. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Contact support to resolve the issue. We have thousands of articles and guides to help you troubleshoot any issue. If so, check out our YouTube channel from our sister site Online Tech Tips. This may take a while to complete depending on your mailbox size. any help would be appreciated. This will create a new OST file. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. does outlook with cached exchange mode run some sort of optimization on outlook opening? Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. Still need help? Sometimes, Outlook can get stuck on the loading profile screen when you try to launch it. The original mailbox is not recoverable. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. If prompted, enter password, and then click OK. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. Select an Office process and then choose End task. Run Connect-MsolService -Credential $cred. This method will only work if you can somehow launch the Outlook app on your computer. Also, verify that the server is available and the profile is active. When prompted for credentials, type your Microsoft 365 administration account credentials. In Outlook, select File, > Options, > People. Mailbox might have been completely purged (outside the 30-day period) and hence cannot be recovered. Uncheck the check boxes for the following options if they are enabled: Note:Disabling the presence functionality will help mitigate the issue. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Before you modify it, back up the registry for restoration in case problems occur. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. 7. Required fields are marked *. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. Under the Processes tab, locate all Office processes. Go to File>Account Settings>Account Settings. However, you should check if all emails are synchronized and available in your new OST file. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. If the ScanPST.exe tool diagnoses corruption errors in the file. Key: HKEY_CURRENT_USER\Software\Microsoft\Office\x.0\Outlook\Preferences 8. Please whitelist stellarinfo.com and request to send the link again. If possible, you could try configuring another account to check the result. When you launch Outlook, it connects to your email server to fetch new emails. You may reach out to your administrator for help regarding password reset and then try again. We cover Windows, Mac, software and apps, and have a bunch of troubleshooting tips and how-to videos. You can create a new profile using the steps below. here to learn more. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. This issue is often caused by having an unlicensed user account. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. Based on the value of IsInactiveMailbox, take the appropriate steps: Solution: Does it write to the profile? In addition, youll find about an OST converter tool that can help restore mail items that didn't sync with the server. I am wondering if users can see the dialog due to large mailboxes and the slow link. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Solution: Restart Outlook and check if Outlook can update the email folders, such as Inbox and Outbox. Benefit: no local storage required. 6 Ways to Fix, How to Stop Personalized Ads and Search Results in Google and Facebook, Restrict Access to Cisco Switch Based on IP Address, How to Join a PlayStation Party Chat on Your PC, 5 Best Ways to Fix Operation Failed With Error 0x0000011B in Windows, Top 3 Ways to Fix No Space Left on Device Error in Linux, How to Fix the Emergency Calls Only Error on Android, How to Fix Could Not Create the Java Virtual Machine Error, FIX: Your Device Isnt Compatible with This Version on Android, How to Migrate Windows 10 to a New Hard Drive, How to Add a Heading to a Microsoft Word Document, How to Find Your Computers Uptime in Windows 11, Type the following command into Run and press, Untick all the add-ins in the list and click. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Solution: After creating a new OST, Outlook will synchronize all the mail items. Read more, The OST File Has Reached The Maximum Size. If Directory Synchronization is in place, you can search within Active Directory Users and Computers to see if the on-premises account is Present or Deleted. It may take a few moments to exit. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. I have quite a similar issue. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: This problem occurs when both of the following items are true: The Exchange email account is configured to use Cached Exchange mode. When a message gets stuck in your Outbox, the most likely cause is a large attachment. This synchronization process could take up to three hours. End Processes in Task Manager and Disable Outlook Presence Feature. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. Click on the File menu at the top. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. After the restore, the exchange online mailbox will be accessible again. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. For steps to verify your email account settings, see Update AOL email settings below. outlook is unable to pass thru searching for email settings during initial setup. Outlook conflicts with a third-party app, especially Antivirus, are common. Disabling these presence features wont affect much of your emailing experience in Outlook. Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. We are running WinXP SP3 with Office 2010. Solution: Stellar Data Recovery Inc. 48 Bridge Street Metuchen, New Jersey 08840, United States. Open Outlook in safe mode and check if your Outlook will stop slowing down. If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. Connect with experts, discuss the latest Outlook news and best practices, and read our blog. Under the Processes tab, locate all Office processes. Enter your Email ID below to get the download link. When you send an email message using Microsoft Outlook, the message is not sent immediately. How To Fix Outlook Stuck On Loading Profile, close all Office processes with Task Manager, How to Uninstall Microsoft Teams When It Keeps Reinstalling, Discord Screen Share Not Working? If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. To work around the issue, you will need to end all Office processes that are running and disable the presence features. Microsoft cannot guarantee that these problems can be solved. Enter your name, email address, and ID password. Accept the default Outlook settings and choose OK. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. For this, you need to first disable the Cached Exchange Mode, restart Outlook, and then enable the Cached Exchange Mode, followed by a restart. Fixes or workarounds for recent issues in Outlook for Windows. This issue does not occur when you start Outlook in Safe mode. Note:This method is a temporary fix. Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. Check for service issues. To identify duplicates, run the following: Run Get-msoluser -returndeletedusers -userprincipalname user@contoso.com |Select-Object ObjectID. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Go to Microsoft Community. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. For this, you can log in to your Office 365 account via the web. tnsf@microsoft.com. Put your email id to receive the download link. Our articles have been read over 150 million times since we launched in 2008. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. Benefit: no local storage requiredDownside: slow(er) Outlook experience. This cmdlet connects you to Microsoft 365. Usually, in the case where the error is occasional, this method will work. If license property doesn't hold any value, the mailbox is not recoverable. These problems might require that you reinstall the operating system. The software is not for Mobile. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. Can any shed any light on this? Follow steps below to recover the mailbox. So as a result the process will take a substantially smaller amount of time. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. The steps are as follows: Step 1: Launch Outlook. But if you dont like waiting, the reg key above will force Outlook to bypass this particular check and it will continue to the next method. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Copyright 2008-2023 Help Desk Geek.com, LLC All Rights Reserved. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. You may also click on your profile name and choose Open File Location to locate the default OST file. Also, any email sent to you or sent from your Outlook client will not be received or delivered. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. More info about Internet Explorer and Microsoft Edge, Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Users without cached exchange mode to do not get the dialog. Press OK and close IIS. Ltd. Select your Office 365 email account and click Change. We love reading your suggestions and feedback! It should find it and redirect you to the OWA Login. We are going to ask you some specific questions to scope your situation. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. If the Account is soft deleted the mailbox should not be present. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. Solution: In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue.

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