Kenmore Ellite. Bought a Kenmore Pro in 2016, failed this week and we lost all of our food. I believe it should be. Stacy Layton. Product Recalls | Kenmore Product Recalls For more information on recalled products, visit www.recalls.gov. The tech said compressor is bad. Down to $750.00, after having to buy an extended warranty. Have had no problems with it since it was delivered 5 years ago. Prices pulled from the Amazon Product Advertising API on: Product prices and availability are accurate as of the date/time indicated and are subject to change. Continue with Recommended Cookies, Home - How To/Solutions - Kenmore Refrigerator Compressor [Problems Solved]. Thanks! No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. One of the ice makers components may be defective. Refrigerator and freezer do not stay at cold temperatures , refrigerator temperature is in the 50s freezer Temperature is in the 40S there is no ice! First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Best to contact an appliance repair technician to help resolve. $600 worth of fresh/frozen food; Sears sent repair tech out today, charged $109; he admitted he knew it would be compressor, but would not have one for 2 -3 weeks "if we are lucky". bought a Kenmore Elite in June of 2016 based on salesman's recommendation and product brochure advertising long life, high efficiency and quiet operation Ha! My repair guy told me there was a civil lawsuit going on. Ft. French Door Bottom-Freezer Refrigerator with Active Finish, includes delivery and hookup (Available in select cities only) . We purchased our Kenmore elite refrigerator which we discovered is really an LG in December 2017. My LG refrigerator went out on me about a week ago. (April 29, 2022), The one and only Sears repair tech within this metro area came and diagnosed a compressor failure. Only part is covered under warranty. Felt like I was dealing with a clueless Shyster. The compressor went bad. Following year 2021 and now 2022 I have the same problem. The sell crapy items and don't offer support. I was told there is a new condenser for this but unfortunately only good for about 8 months. I have model#. Called sears, where we purchased the unit and they didnt have anyone available to come look at the fridge for another week! But just want to let everyone know what a defective product this is. Same story here. I have not owned an LG before and I will not own another one in the future. Bought the unit June 2017 and a little over 4 1/2 years, no longer working. 795.73157.610 Started smoking now not working! Would take 2 weeks and parts would be shipped to my home. Refused to quote us a price and supervisor never called back. Customer service is just a bunch of dopes and you never get anywhere. No repairman I have contacted will touch it. I have a Kenmore Elite Refrigerator/Freezer, Model 795.74023.411. We purchase the Kenmore elite 7 years ago from Sears for around $2,500. It does have a LG compressor on it which is still covered by the manufacturers warranty but I am still having to pay $615 for the additional parts and labor! It cant be ignored however hard you try. BS. Sitting in the lounge wanting to watch your favorite show on the television and all you can hear is the hum of the fridge. So now how do we file for the lawsuit. Paid $2995.00 and it lasted until Feb 18, 2020. We have no idea how long the fridge has been off, but the entire house stinks. Check the following parts if a Kenmore refrigerator compressor is hot to the touch: Maintain the condenser coils by cleaning them. I've heard there are just a couple manufacturing facilities that make the parts for almost all the appliance companies, so it was confusing to me to know for sure when we bought our new house, with all LG appliances, whether we should walk away from the sale or go with it. Through the model number he determined it was made by LG in South Korea. You go to the fridge to grab your favorite drink and the can feels warm, not good! I AM LIVID!! They told us it was just the ventsto wait 48 hours. The defrost timer activates the defrost heater numerous times during the day to melt any ice that has built up on the evaporator coils. Purchased a Kenmore Elite model 795.74025.412 in 2016. Sears service provided poor responses across 2 months, continued to slide schedule and then finally cancelled. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. This is especially needed if there was a recent power surge or outage. Why is LG allowed to keep putting these faulty compressors into any product? To the group of investors who bought out Sears, you can stick this brand up your giggy! Call Sears they want money and get in a monthly paying program to get service contract. You will only get a trickle of water if you go to fetch a glass of water. And if the compressor is a linear one, you cannot connect the terminal connector to the original place. This appliance was manufactured by LG. Dirt and debris on the coils cause the compressor to become overloaded, run hot and stop running completely. Ridiculous!!! compressor is defective within the first year, a new one will be supplied and installed at no charge. Repair totals often cost $775 for a Kenmore unit, and that is enough to cover most of the cost of an effective fridge. Models With Negative Reviews. We though we were buying a Kenmore only to find out it was made by LG. Scheduled 2nd appt. The local repair man said the replacement compressor would most likely fail in 4 years or less, and recommended I buy a new refrigerator. It is now July 2018 and the refrigerator has gone out again! We can't go 5 weeks without a refrigerator. Last week our ice maker stopped working, and then a few days later the frig and freezer both stopped working. 1.check the refrigerator for current leakage. My daughter bought a Bottom Freezer Refrigerator 12/2017. No one ever called. I am living on social security and have very little extra money to cover these repairs to my refrigerator. and $100s of dollars of food each of the 3 times this compressor went out! Lost a lot of food. I called back and asked to speak to "higher up" and was transferred 6 times and the last response was, we are Sears, this is a Kenmore issue. Freezer and Refrigerator quit keeping product cold. Horrible customer service. I bought an Kenmore fridge from Sears January 2017 and by July 2019 I need a new fridge. The compressor itself may be defective. No longer under warranty. However, it should not be too much of a concern. Obviously, nothing has been done to resolve this problems over the years. 36mo to pay off. It is the compressor. Yes, I did. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. Purchased a Kenmore Elite in December 2018. I called an appliance repair man on August 17th and he diagnosed the refrigerator was not cooling due to compressor. It helps to check them from time to time, especially if you have pets that shed hair. A defective start relay will keep the compressor from starting and running smoothly. We purchased the extended warranty through Sears. I plan to visit the vendor an see if they can produce a copy for me. Kenmore/LG are aware of it and they need to replace these units! I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. I cannot afford the repair or a new fridge and 2,800 down the drain apparently! I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. One LG rep was as rude as rude could be. I lost all of my meats and everything inside had to be trashed. went to work the next morning, only to come home to water all over the floor from the ice melting in door. They don't. Next, connect the joints of the compressor snuggly and start brazing. Compressor is under warranty but I am told that the labor charge is going to be close to $300. When I questioned him about the brand of the replacement part, he informed us that he would be replacing the compressor with another LG compressor. Service terrible. He advises purchasing a new refrigerator. I am aware of the Class Action lawsuit against LG for the defect in the compressor. Purchased Kenmore Elite model # 795.72483.411 refrigerator in 2/17, within 6 months the fan motor was making a noise due to ice forming on the back of the freezer. Im senior on social security. Last compressor just Friday, 8/9/19. He did see notes regarding the seriousness of my situation. My husband and I bought our Sears Kenmore Elite in October of 2015. The ice maker stopped working; fridge is no longer cooling. Refrigerator delivered, as a replacement for same model, on 5/23/15. My Kenmore refrigerator is about 15 years old and has never given me any trouble. The compressor went out in October of 2017. Repair service is scheduled for mid- to late-June. He then remembered that he could possibly help me by mysteriously having the right compressor for the Refrigerator and replaced it for a total cost of $491.00. We went on vacation and came back only to have to through out all our food. Arrived on 9-8-21. Linda O'Beck. kenmore ELITE model 795.72053.117 purchased at Sears Store. I don't have the money. i went to LG's FB site and posted about my failed Kenmore Elite fridge. I knew it would fail again after reading about this particular model on the Internet as well as it makers model the LG version. OMG, done with sears. It sounds as though the motor is still working but it is not cooling and it periodically is making a strange short sound. Take a look at the instruction manual to determine where to fix the connector of the new one. The repair places around here stopped because they would replace parts and the frig still didn't work. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! Lost all our food. And you dont have to replace the refrigerator. The guy said he would get a hold of Supervisor. Bought Kenmore Elite Model # 79551833412 from Sears Store. Save 5% with coupon. I was not made aware of the recall and was told by the Salesperson when I bought it that it did not have a faulty Compressor. Anything we can do about this? It is just ridiculous how much I have had to go through to get a technician. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. We've had frosting problems and ice maker problems. Attach a hose to a vacuum cleaner or take a refrigerator condenser brush and clean the coils. Then, run a continuity test on the motor with a multimeter. My husband doesnt understand how I could not have known this thing was a P.O.S before we purchased as I research everything down to the wire. The following are steps to follow in order to reset the compressor on a Kenmore refrigerator: Unplug or disconnect the unit from power. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. Please include me in the class action. He said $1200 to repair it. FYI, I still have a compressor on my shelf that Sears sent in error. The following Monday we waited for the repair man for most of the day. Kenmore Elite French door Counter Depth refrigerator, purchased 11/30/2017. The is the first time that we have ever experienced a situation like this with a Sears product! He is going to replace it at the cost of $1370.00. Sears Kemore Elite refrigerator w/LG compressor - 79574025410. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . I have an appointment today but just got a call from the technician that he is delayed and may not come. These refrigerators ranged between $4725 and $6400 and came in many different colors (including stainless steel and custom paneled as well). @oldturkey03. He told me to go out and purchase a new fridge. Terrible waste of $800.00 dollars. It's been 9 days since we called to put in a claim to have the refrigerator repaired and they have not sent out a tech who can diagnose the issue. Remove the relay from the compressor and smell it. What??? First you would have to tap into the sealed system and pump out all the refrigerant gas and safely store it so that it can be pumped back into the system once the compressor has been replaced. I also have Kenmore Elite fridge with failed compressor and need to know how to get action. I bought a Kenmore Elite in May 2014. Lost about $400 worth of food freezer and fridge. 2.to prevent electric shock,unplug before servicing. I purchased a LG refrigerator in 2006 and been having problems with it every since. They can not charge for labor only diagnostic the recall and extended warranty covers the repair. Finally said bad compressor, said that cpu board was not compatible with their "Universal Compressor"and I would have to purchase a new board for the repair. He suggested we get in touch with LG and have them come and check it out. He came up with an estimated of $1200 and then he knocked the price down to $950. I'm so frustrated that I have to buy a new refrigerator after 1.5 yrs!! Wow!! Kenmore Elite refrigerator lasts less than one years. I called Kenmore/Sears and they were a bit deceitful with their add-on sales tactics of the appliance home warranty they try to sell you on. Looks like another class action lawsuit is needed for these Kenmore refrigerators (if there is no ongoing lawsuit currently). But to check it, turn it to the highest point and wait for a click. I bought a Kenmore Elite Trio in 2006. By August 2020 developed a noise. Not to mention tech said it would be over a month before they could come back to replace it. Check the door switch, since most refrigerators prefer not to run the condenser unless the door is positively closed. 6 months after buying the Kenmore elite the compressor went out. Jun 10, 2022 by Two weeks for service call and $169. This guy informed me this is typical for these LG refrigerators and he does this work at least 1-2 times a week and he said don't be surprised if the replacement doesn't do the same thing because they have not fixed the problem in the replacements. I can see why now. We are out of $5,000.00. Else, they will cover the compressor I believe but the customer has to incur all other costs which can easily run into $500- up to a thousand +. Had it repaired after waiting approximately 3 mos for warranty service. I can hear a fan running or maybe the compressor. They should be segregated to their own spot and labeled, ' cheap, disposable and if you need it to look good but don't care if it lasts'. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. So when the motor shuts off, you hear a thump or a vibration. I HAD TO PURCHASE ANOTHER REFRIGERATOR AFTER ONLY 4 YEARS. Was told the compressor overheated & refrigerant leaked out. Other outliers for compressor problems include 9 percent of Bosch side-by-sides, 8 percent of Kenmore French-doors, and 8 percent of Electrolux side-by-sides. Lost $279.00 in Groceries. It is built to last many years. same problem. History would suggest that we will be in the same position in another 6 months down the road. Tech replaced compressor to no avail. LG Refrigerator freezer model number LMXS30776S. Purchased kenmore elite refrigerator 795.73033.410. My 3 year old frig stopped cooling 4 months after my extended warranty was up and a tech told me all was well with it.
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