shopee for security reasons we cannot process your request

same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. They refused to explain which vouchers were misused and how. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. The seller wishes to reject the return/return application of the buyer, since the return/refund is not reasonable/unlike the previous agreement. Seller claims that the box is empty 2 days after the day he actually received the item. But, they are all liars. Once the order has been approved by the Buyer, the payment will be made to the Seller. Sellers have 2 calendar days to respond to Shopee. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Account deletion requests are subject to approval. Starting from the ShopeePay balance, transaction list, account age, etc. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". There was no warning and anything unusual in the app. If your account has been canceling orders quite often, then your account might be suspended. Well good-ridden of Shopee then. This function is only available once per order. He is still selling on Shopee. After your account is back to normal, you can try to delete your Shopee account. Refunds. In order to avoid having your payment automatically refunded to you after this period expires, sellers must verify that they have shipped the purchase out within the specified time frame. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. Enter Verification Code sent via SMS, then click Next. We have exact same situation. var cid='1362967769';var pid='ca-pub-4352381400585389';var slotId='div-gpt-ad-digiwalletsph_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);container.style.width='100%';var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;if(ffid==2){ins.dataset.fullWidthResponsive='true';} Account bans and freezes for fraud and severe repeated violations can last indefinitely. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. From the replies, grammar, and robotic macros. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Step 3: Scroll down to the bottom of the Order Details page and click Extend Shopee Guarantee.. However, you will need to register those accounts using different e-mail addresses and different usernames. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. What are the next steps? By browsing this website, you consent to the use of cookies. Then click the " Return . How is this legal? Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. Related: Shopee Seller Return and Refund Philippines. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. If so, how can I reach them because I have the same concern. Please help me with it. Your billing address format has to be exact. Personal experience. What happens if seller doesnt respond to refund request Shopee? Voucher abuse? I filed a complaint already. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. Shopee does not conduct thorough review, despite their assurance of it. With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. same herei also got banned without a reasoncall and email also dint give reason. Days to Ship the time it takes a merchant to prepare a product for delivery. Then download the Shopee app in the emulator you have downloaded. It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Of course you can! A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. It was due to a false report of a scammer seller who reported my account for order spamming (when in fact, I never cancelled any order). I'm sorry to hear you're receiving an error when trying to link a bank. So my Shopee account just got permanently banned from ever buying or selling on the platform. Is this some kindof scam in their part? Cos CS also do not know what happen to your case Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. consignment note, airway bill, and/or tracking number). Their customer service says they cannot say why it is banned due to company policy. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. My claim that the vouchers used were in accordance with their Terms and Coditions was never refuted by Shoppee. If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution. We're going around circles and up until now they don't have a resolution. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! but then again even after I paid it suspension wasn't lifted. Always get flagged for security reasons for us. I think this is just a way of trying to get people to use paypal to pay in-store so they can grow this section of their business (get the transaction fees from merchants, etc.). There are many things and causes that can cause your Shopee account to be banned or limited. (e.g., wrong color, size, or product), Your parcel is damaged. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. & snap!, without any warnings and recourse, effectively a 1-strike ban. Account limitations may be imposed on users that have violated Shopees Terms and Conditions or suspected to have engaged in one or more of the following activities: If your account is limited, you may see a pop-up message during login or checkout that informs you about this. I'm so disappointed in them, to be honest. Your billing address format has to be exact. TIA. supplier invoice, receipts, etc) if your product is under review Shopee. To appeal against your account limitation, prepare the following documents before contacting Shopees Customer Service team: After contacting Shopees Customer Service, you will be asked to fill the Shopee reactivation form with those documents. How to Create Shopee Seller Account: Start Earning! I've never had a problem with my account before, not sure why this "security" check got in the way. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! Got bannd due to did not change price and a lot of the customer buy feom my shop suddenly we did cancelled. Please try again later. After that, you need to fill out the reason for your account deletion. Sorry, we are not able to process your request. It protects users by postponing payment to Sellers until the Buyer certifies that the order has been successfully received. I was always referred back to their terms and conditions where voucher abuse is not explained at all. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. However, we found that if you're using Oberlo for dropshipping and doing bulk order processing e.g. Can you help or fix this error? This is sort of a x-post from r/aliexpress but with some embedded detail. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I think they just hate the idea of people earning credits easily. Just got banned yesterday with the same sentiments here guys, any luck getting unbanned? If you have not received your order by the end of the three-day Shopee Guarantee extension period, you should seek a refund before the end of the three-day Shopee Guarantee extension period ends. Kindly support us: https://paypal.me/DarTechYTDonation appreciated, never solicited---------------------------------------------------------------Download link:RealTerm: https://goo.gl/dx7b1sRootJunkysDownload: https://goo.gl/ppMVmkAT Commands1. Otherwise, the request will be denied. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Unfortunately they won't unban you. Always get flagged for security reasons for us. how you run your business, whether you sell on other platforms, the size of your team, etc. Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. Cut your Businesss cost, and Boost your Efficiency at the same time. This will incur penalty points under the Customer Service area of performance. Apple may provide or recommend responses as a possible solution based on the information The request should only be made during the Shopee Guarantee Period. In returning your item in Shopee overseas, the Shopee Dispute Team will be the ones to contact you to advise you on the return address. A copy of business license / SSM registration (if applicable). Why is a transaction blocked for security reasons. Full description of the business model (e.g. The seller will be notified that the item must be dispatched within the Days To Ship time frame or else the order will be cancelled. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. They can't even explain the specific reason how the violation occurred. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? What happened to your account now? Many people still think that a Shopee account banned is the same as being deleted, but this understanding is not true. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. You can handle multiple stores from all marketplace just by single dashboard. I thought of raising it to the DTI. Since few days cannot send my money anywhere. atd198;\\r\Rootjunky's channel: https://www.youtube.com/channel/UCWhQwvCaC2ZMkCnrC15NfAwDont forget to follow us.Facebook: https://www.facebook.com/DarTechYT/Twitter: https://twitter.com/DarTechYT/This video is for education purpose only. They also banned me without providing any proof of my violations. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! I have to pay for the month of May and my account is Restricted. They cant explain what were my violations. Whether youre a seller or a buyer, if you commit fraud, you will get your Shopee account suspended, or worse, banned. The product you received is a faulty one. Its faster way to helps you profit! Like wth? provided; every potential issue may involve several factors not detailed in the conversations But if you try it out it says: We're sorry We cannot process your request . Please try again later, Re: Sorry, we are not able to process your request. ", User profile for user: Please remember that account deletion is permanent and irreversible. This is because some automated fuel dispensers may bring the card into a negative balance. Hi, The same thing happened to me when I intend to buy this specific product and when I clicked the checkout button, there's a pop up message that says my account has been restricted from buying due to some violations that I have no idea about. Will wait for their reply. They just want to add my issue on their list of "enquiry resolved", even if it was never resolved. Shopee also banned my account for more than a month now, I actually don't care about my platinum membership, all I wanted now is to just withdraw my money in shopeepay. They can't even show some proof hiding behind data privacy excuses. That was alot of effort to raise it to the DTI. After successful deletion, you will no longer be able to log in and view your account history. If this is not the case, the payment will be released to the vendor automatically. Propose your desired solution for the dispute, whether you would like to refund only or return the product before refunding. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. Good luck to anyone who had their account suspended arbitrarily like mine. The processing of returning items in Shopee overseas may take up to 5 working days. 1999-2023 PayPal, Inc. All rights reserved. A simple fix is to prefix the name with a title e.g. I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. I know since I was also a victim of it more than a year ago. Sorry, we are not able to process your request. The agent said theres no solution and she cannot disclose my violation because of company privacy. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! Same situation. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. Yesterday I've added a bank account to withdraw my funds. I am a Platinum Member and suddenly shopee suspended my account. Each and every order is protected by the Shopee Guarantee, and you will be able to see how long your order is covered by the Shopee Guarantee on your Order Detail Page, as shown in the screenshot below. Valid photo ID (e.g. They copied and paste every single email that they're sending me. Harassment is any behavior intended to disturb or upset a person or group of people. I went as far as filing a complaint witht the DTI Philippines. Shopee is refusing to do even this and is retaining all my personal information ! However, it shows the message above. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Absurd! ask a new question. How will I pay for my outstanding balance in Spay? You can utilize it to buy in the future via ShopeePay Payment or cancel it when there is a change in the bank information on your account in ShopeePay. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! Apple disclaims any and all liability for the acts, captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Trust it or not, it's up to you. Sorry, we are not able to process your request. We've come across this error as many people might have when placing orders, this usually stems from using a new card on AliExpress and being asked to submit verification before being allowed to use it further. Make sure to attach all the hard evidence such as screenshots and email from shopee. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. Please try again later plz give me any solution thank u. I still can't believe that they will ban my 4yr old account just like that. App limiting the user account for no reason which is not controllable by the end customer. If you ship orders late too often, your account might be suspended. at+creg?\\r\2. The solution is simple, albeit with a subtle hint of racism. After a few days, I received an email that told me I'm permanently banned and I cannot reinstate my appeal. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. 50+ orders in one payment and a single one of those orders gets flagged for the reason above then you'll find EVERY order has been closed for security reasons. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. And know what? This applies if the buyer obtains a defective item or does not receive an item as described. I just want to get my money back. You are viewing the PayPal Community Archives. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. The first way is uploading the necessary documents using Shopee app. Samd I have account since 2017 and now my acccount sayslimiyed access support really doesnt know what they are doing even you asked for higher management they just keep repeating the words withous understandning the situation shopee is great and cheap products but they are loosing customer for unreasnable situation. Great injustice here. Shopee Guarantee is a feature that allows Shopee to temporarily retain payment in order to confirm that the transaction is successfully completed before releasing the cash to the seller. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. "Mr" or change the offending word and the order goes through fine. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. Hence, he did not refund my money. The tracking number of the order can be proved in this situation. Same situation, I just put a complaint up here too. No problem right? If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. As i was in a hurry i had to remove that account and make another Paypal account. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Answer (1 of 5): There are 2 ways to verify your shopee account. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. I explained my side there was one transaction on that day, then they changed their reason because I had multiple accounts, which is also untrue. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. The Centerpoint Bldg. ", a robot: "We cannot process your request, please try again later. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. Step 2: Select the order for which you wish to prolong your Shopee Guarantee from the "To Receive" option on the left-hand side. I had the same case with you. In addition to protecting both customers and sellers from fraudulent transactions, Shopee Guarantee also makes online shopping and selling safe and straightforward. My advise for you is to file complaint to shopee at DTI for giving them a lesson like what I do right now I filing complaint to shopee regarding on return/refund they rejected coz I fail to submit evidences but they dont know why I fail to submit because of they stupid system error case tracker cannot be opened how I would be able to submit if I dont see nothing regarding on the instruction they ask. Show. If youve received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. All postings and use of the content on this site are subject to the. Click the menu icon at the top left of you. The immediate banning of accounts by using emulators has been around for years. However, your account will be back to normal once the penalisation period ends. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. Bye paypal! Wrote them by Message Us yesterday but still no help from support. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Ive read some of the articles having same issue. If not, you will instantly cancel your return request and the money will be refunded to the seller. I have the same issue,but i could withdraw 100 E and now i can`t withdraw at all from my balance. Then communicate with Shopee Malaysia customer service.

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