new authentic pandora american football dangle charm 799530c01. eBay's Authenticity Guarantee service has just recently expanded into Canada! I appreciate the tips though. If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. 3. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. 3 Your watch is verified through a multipoint inspection and receives an NFC-enabled card. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. For more information about buying and selling internationally, please see our policies on International selling and International trading. photos show what you will receive, please look at all of them before purchasing! Both buyers and sellers must meet all applicable return requirements. Thanks man. Holy Foul Feet Batman!!! Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. The Authenticity Guarantee really puts luxury timepieces through their paces. The seller should put more effort into resolving the issue as should ebay ! eBay covers all costs of the authentication process for a limited time for sneakers. . Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. The payment was instantly processed. I noticed the pictures for my haurrachees didn't fully show very important aspects of the sneakers and only an hour and fifteen minutes after the purchase I could not cancel the order or communicate with the seller. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. eBay's authenticator is Sneaker Con. How eBay Authenticity Guarantee works If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Its not like it was preventable. But, I seriously doubt they disassemble them (remove the insoles). To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. The return is treated as if the item didn't match the listing. This doesn't give the authenticator much to work with. Tip I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Well, you can always just resell the shoes on ebay. Verified returns They don't protect sellers and they hold your money claiming it is to "ensure that eBay is a safe and trusted place to buy." 1. Tip It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. Refunds and billing for return shipping costs eBay is not the supplier of products under the Authenticity Guarantee service. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. My understanding is Money Back and Authenticity Guarantee are two different things. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. Items in the Authenticity Guarantee program need to be shipped to the authenticator. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Why can't I see the buyer's shipping address? Have you even received the item yet?????? Open a case with PayPal and/or file chargeback with your bank. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Then they shipped my item to the buyer. When you make a sale, you have to send the item to the authenticator's address provided by eBay. 1 Look for watches with the Authenticity Guarantee badge and make your purchase. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Something went wrong. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. (Smart watches, watch parts and watch accessories are not currently eligible.). Yeah it really is awful. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. Authenticity just means the brand name company got a cut of the money. Copyright 1995-2023 eBay Inc. All Rights Reserved. Tip My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Thank you for buying and selling on eBay. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. 08:16 PM Our team of authenticators brings years of industry knowledge to verifying your purchase. eBay currently covers all . There is hair, stains and grime underneath both insoles. Greg Bates Feb 8, 2022 eBay has taken a step forward in trying to protect buyers and sellers who are making trading card transactions on its website. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. And if that doesn't get a refund, file a chargeback with your card issuer. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Need to report a problem or not sure about the next steps? Are you a buyer looking for more information? If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. If the buyer returns your item, the authenticators inspect it before sending it back to you. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. - edited I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". After all, those two genres are among the most common and sought-after high-end cards. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Authenticity Guarantee lets you shop with Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. How to add Authenticity Guarantee to your eBay listing for sneakers - YouTube 0:00 / 2:00 How to add Authenticity Guarantee to your eBay listing for sneakers Chris34011 6 subscribers. eBay's Authenticity Guarantee is a service designed to protect sellers and allow buyers to shop with confidence. I got screwed. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. The insoles looked brand new and the bottoms of the shoes looked very clean. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Sellers are required to deliver the item as it was described in the listing. After a while you can call and get that number raised. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. Some people would complain if a shoe like this was sent back. . Might have some protection there. I couldn't, they were not in the pictures at all. Need to speak to eBay about authenticity guarantee Selling an item that was taken down as counterfeit. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an.
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