gr1.update(); When youre using the GlideDateTime() object, youre limited to ServiceNows methods to retrieving date time information, which a lot of people complain about. You might check out these forum links for some more information about SNC scripting basics. I think the current starter includes 500k transactions. This will work in any server side script, so a business rule or script include. It appears to be down. grInc.addQuery ( . The data type of this field is object. Could this be added? Powered by Hugo, Podcast: Break Point - Higher Ed with Nia McCash, Podcast: Break Point - 2022 Year End Review, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 2, Developer MVP Content Spotlight for December, Podcast: Break Point - Data Governance with Kasthuri Nagappan and Sameer Kumar Pandey - Part 1, Preparing for Developer MVP 2023 - Apply Now. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. gr.addQuery('sys_updated_on', '<=', endDate); 1 Answer Sorted by: 1 You could write JavaScript to find and close the Incidents, and run it from a scheduled job. We will utilize a variety of tools to expose the details of GlideRecord under . We access the sys_id on line 7, printing out the sys_id of the caller_id user field. I cant think of a scenario where a non reference field type would ever been associated to using getDisplayValue() in a script. This sys_id value, is the value of the record on the related table. This will translate sys_ids into human readable information. One thing I think this lacks is the, http://wiki.servicenow.com/index.php?title=Inserting/Updating_GlideRecord_with_References. Here is an example on how to avoid this: If you are doing an delete statement in your script, it is good to be extra careful. For information about GlideRecordSecure, which is a class inherited from GlideRecord that performs the same functions as GlideRecord, and also enforces ACLs, see the . Id prefer using an encoded query if possible. The Element API allows us to do things like getting values and not just pointers to values which can and will likely change when a .next() is executed. This was just what I was looking for, thanks for sharing. Get a plain JSON object from a ServiceNow record without hard-coding. In this video, you will learn :- How to lookup records with flow designer in ServiceNow- Replacement of GlideRecord QueryOur Other training Videos:ServiceNow Developer Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeO2Ep-qgufgOdLJ5UoA4hfServiceNow Administration Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ac3Ph2t5z7A60Dw9x3JFZGbServiceNow REST Integration : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ae4-8eJWNhzFyTqovD9LaaRApplication Development in ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcFIAWDngOg94chCXyPOtlHLearn JavaScript with ServiceNow : https://www.youtube.com/playlist?list=PLzTvAeLiW8AfXEIFrUp-22z512aXxr2SsServiceNow Discovery Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Afp9Z35-h8R3iUScZARlmldServiceNow Practical Use Cases : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af0B4mGuOcRz48b-87UX653ServiceNow Service Catalog Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8Af38Zl-MUiwif2u982NomViServiceNow Service Portal Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcY6Xr_rvFk2M5z90n7z-jRServiceNow SLA Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AeSefZ3xiwz_cpJDLf6cZh4ServiceNow Guide For Developers : https://www.youtube.com/playlist?list=PLzTvAeLiW8Ael0DBJPEbAVw8sd6Ee5pDeServiceNow Automated Test Framework Training : https://www.youtube.com/playlist?list=PLzTvAeLiW8AcGgHD9ehSYlhHndlj95IKuOur Telegram Chat : https://t.me/saasnowOur Website: https://www.saaswithservicenow.inOur Facebook Page : https://www.facebook.com/saaswithservicenowOur Discord: https://discord.gg/mcevNeE#SAASWITHSERVICENOW #FlowDesigner #ServiceNowJobs newArray.push(gr.number); Another nice addition to this list would be applyEncodedQuery At the time of writing this article, this is what you get when you stringify a GlideRecord object. Teams. Use addQuery(YOURENCODEDQUERYHERE) instead. the conditions to be (A and B) or (C and D) or (E and F) and found The code uses the INSTANCEOF operator to query for those records. Copyright 2023 Educative, Inc. All rights reserved. If you are used to workflows, get ready to relearn a whole lot. My personal preference is to build my query in the list view and use the copy query on the breadcrumbs then take that and break it down into parts for easy readability. grInc.addQuery ( . Flow designer is free until you look at integrations. Question: If I run a GlideRecord query and then want to add another condition to the query and rerun it, is that possible? You can also query for a specific field/value pair. Field must be less than the value supplied. When you find the "Requested by" field, you'll see that the value is some long string, which is the sys_id of the record that's on a different table. When youre scripting with reference fields and sys_ids, understanding how to use getDisplayValue() is incredibly useful. Basic GlideRecord query If you ask your account manager, they'll even be able to help you build use cases for IH. The evolution of the old workflow editor. You can also see that theres a display_value, of the users actual name. Easily create end-to-end digital workflows. Thanks so much for posting this info -it is really helpful!. Ive used it successfully before, but now it seems to be cancelling the update that it precedes. - Build the query condition(s). You can find it using this url: Get field values (One email per month). would be how to gs.print/alert the current query. It looks pretty intimidating when bunched all together, but if you break it up at the ^ or ^OR which represents AND and OR it is much more readable. Available as an Action Designer action step. However, if you want to orchestrate flows outside the ServiceNow platform, it required IntegrationHub (IH). gr.query(); while (gr.next()){ If you do a direct: managers.push(incidents.caller_id.manager.name); you will end up with multiple entries of the same name in your array. Note: An Integration Hub subscription is required to enable integration features such as running a Script step on a MID Server. ServiceNow Flow Designer: Build a Connect Chat Action. Choose the current logged in user, and then click Run: When we navigate back to the Platform UI tab, we will see 2 messages delivered via connect chat: We now have a reusable action for sending Connect Chat notifications to users via Flow Designer! I've updated the article. This way, there is only one flow action to work with when building flows. If you've worked with the ServiceNow Service Portal before, you've likely seen this line of code in a number of widgets: This does something similar to my script above, and returns a plain object with the information about the fields. Apparantly this is normal behaviour when using setWorkflow(false), the work_notes wont be updated. If you want to get the display value of a field, you can add $DISPLAY to the end of a field name. To really understand this, consider the following 2 examples. Using getRefRecord returns me a GlideRecord object which I can use just as I would from performing a full query in the managerGR example above. I'm not going to provide a sample because the result is rather large. ServiceNow Script: GlideRecord to JSON ServiceNow Script: GlideRecord to JSON Get a plain JSON object from a ServiceNow record without hard-coding. var approver = new GlideRecord(sys_user); approver.addQuery(sys_id, current.requested_for); But this is not working. var newArray2 = new Array(); This will return multiple records, because a while statement is used to cycle through the query results. Learn in-demand tech skills in half the time. It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. Andrew Albury-Dor let me know about this one, and how you can specify the fields that you want to return. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! ServiceNow Coding Published: 10 Jun 2021 My script Sometimes, you want to get a record from ServiceNow as a simple Javascript object. This will be a super simple , Want to get better at ServiceNow? gr.setUseEngines(false); //Do not evaluate data policies. I prefer the last entry for how quickly and clearly the script is understood. How can I reference the manager id to return the Manager name as the Approver? While you can dot-walk down multiple levels of referenced fields, it is my preference to work with the target referenced object directly if I need more than one field at a time. outage.setWorkflow(false); Glide mainly shares Javascript APIs to deal with front-end and back-end, resulting in a highly interactive and user-friendly application. This action is not possible on the client, because you cant/shouldnt access the GlideRecord class client side. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. If I want to do something where a lot of delays are employed, it is my go to tool. Heres how to get the current date and time in ServiceNow. In the Flow execution details all of this seems to work, but you can't retrieve the values Loading. 49, 2020 Server Side gr.addQuery(incident_state, 6); GlideRecord To start the new year, I want to dive into the depths of the GlideRecord object and how this information can make you a better developer. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. Great to have all of these listed together thanks! Note: You will need the Connect plugins activated in your instance (com.glide.connect.*). Correct - buying IH at the moment. The example shown on the right will get all records where the short_description field ends with text 'Error'. While the content of this post isnt new information (additional examples can be found on the Service-now wiki), my aim is to provide a single page of information containing some common examples of these methods as a reference. We have no affiliation with ServiceNow. When you're using the GlideDateTime () object, you're limited to ServiceNow's methods to retrieving date time information, which a lot of people complain about. Keep it up. error_message = err;}} // Since the Conversation API does not provide a GlideRecord object or Sys ID, // look up the most recently created conversation by subject and return the Sys ID function getConversation (subject) {var . Powered by Hugo. What Are Global And Custom Scopes In ServiceNow? Here is an example of how to get all the current objects fields, print them out, and iterate over each one if we wish to get more detailed information from them. Here is what the query looks like, when you do use the encoded query. Using an encoded query is often easier than multiple addQuery lines. gr.addQuery(active, true); Can you describe the scenario or area of the tool where this would be used? gr1.query(); Which highlights another useful API - getRefRecord. We will also be using the Conversation API to start and send messages to conversations. Query. Peter. The Snowball An Independent ServiceNow Blog & Newsletter. getDisplayValue() can only be used on reference fields in ServiceNow. Add the following script in the Script editor: The code above should be documented well enough to understand, but it should be called out that creating a new conversation via the sn_connect.Conversation.create function does not return a GlideRecord object or Sys ID. CANNOT be used in Client scripts and UI policies! The few methods below that can be used in client-side JavaScript have been noted below. Is there a way to query for a date ? In some rare cases, it may be necessary to perform a query from a client-side javascript (client script or UI policy). The example shown on the right will get all records where the short_description field does not contain the text 'Error' anywhere in the field. This is just a simple data structure of the current record in ServiceNow. There is a correct time and place for using both methods. Another way outside of the script debugger we were using above to examine what fields are available is getFields(). Field must be greater than the value supplied. Field value must be equal to the value supplied. I've been in the ServiceNow ecosystem since 2011. numberSTARTSWITHINC^stateIN1,2^sys_updated_on<=2018-06-08 06:59:59. var gr = new GlideRecord('task'); To just print the current date and time in a single method, use: 1. gs.nowDateTime (); Alternative to the GlideDateTime () class, you can use the JavaScript Date () object, which . Creating Request from Okta via API does not create RITM. gr1.priority = NULL; . Could you show us the script you used so we could take a look at it. In reference to the Or query is there any documentation about what a QueryCondition object is, and what its other functions are? In this article, we will build a single Flow Designer action that can both create conversations and send messages to existing conversations. Comment out your update statement and add a log statement to check the script for accuracy before actually using it. Anytime you see a reference field on a form, you need to know that the true value of that , Want to get better at ServiceNow? At first, you will see that it is undefined until we execute the incidents.query() line where it becomes an empty incident GlideRecord object and a pointer to just before the first results. The Difference Between gs.log() and gs.print(), ServiceNow GlideDateTime() Get The Current Date And Time. caller_id. The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. Note that you can also chain your OR condition as well, which is usually simpler, An alternative to a standard query is to use an encoded query to create your query string instead of using addQuery and addOrCondition statements. Save my name, email, and website in this browser for the next time I comment. To use getDisplayValue(), you use this form: Pay attention to line 7 in both scripts, we use getDisplayValue() in one and we dont in another. In the inputs section of the flow action, we will need a few things: The inputs screen should appear as follows after setting these up: The outputs screen should appear as follows after setting these up: Next, we will insert a Script Step into the action, and name it Send Message. Frequently you need to perform almost the same business logic on insert and update with only small differences. But when you DONT use, getDisplayValue() on the reference field, youll just print out the sys_id of the related record. Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. As you step through the lines, you can watch what the debugger has for the incidents object. I struggle with AddOrCondition sometimes too. GlideRecord interactions start with a database query. Flow designer is a platform capability. There are a ton of great examples for using the sys_id, especially in scripting. Benefits. Youll know a field is a reference field when you see the i icon, with a circle around it, to the right of the field. https://developer.servicenow.com/dev.do#!/reference/api/paris/server/no-namespace/GlideQueryAPI#GQ-get_S_O?navFilter=glidequery. // no Conversation Sys ID passed, start a new conversation, // 2. This cheat sheet covers the most frequently used GlideRecord operations. Click here to download the update set containing everything we built in this article! newArray2.push(gr.number); If you are doing an update statement in your script, it is good to be extra careful. When you find the Requested by field, youll see that the value is some long string, which is the sys_id of the record thats on a different table. Still, very odd when I use the following: I get the sys_id that is in that reference field. If you want to verify this, take a look at the actual field value. Anytime you see a reference field on a form, you need to know that the true value of that field is a sys_id in ServiceNow.
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