ebonyline track order

I never received it and they just took my money! You did also agree to the terms and conditions. Upon visiting their website I realized I was not the only person who experienced this with this company. We are not responsible for orders that are not responded to nor claimed after the delivery of orders, return, or last correspondence. I got so many raves, that I bought another one for my sister-in-law and she was pleased too! View the, Yes. We thank you for sharing this positive feedback! If that does not work, try https and port 2443. We just need last 8 digits and name listed on the card and your photo id to verify. :). Thank you for giving us a shot. We thank you for sharing your positive feedback. I had told Ebonyline.com that I want to send it back for a full refund of $39.68. Lesson learned, never again, even if i do save a few bucks. Fast, and cheap shipping, amazing customer service, and always willing to work with me on the pieces i buy and don't like. In-stock items on our site will always state "same day" on them. Thank you for helping a girl feel beautiful again after hair loss. Once again we do apologize for any misunderstanding. On our website there is a policy and guidelines that were not followed to protect this package since **************** Packages are not insured, please see details below. For more info on Ebonyline Order Tracking, Click Here. my order seems not be processing due to this. Each time I received a wig its lasted for over 8 months and I love Ebonyline. You do not have JavaScript enabled in your web browser. Most definitely will be ordering from this site again. I will never and I mean NEVER order from this website ever again. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. Become a verified brand rep for Ebonyline.com and amplify your brand's voice on Knoji. https://www.fedex.com/fedextrack/?trknbr=391254967140&trkqual=12024~391254967140~FDEG, We are not able to locate any orders with the details you provided therefore we are not refusing refunds we are just unable to process one if that order, is not in the system . To insure your package please select Priority *********** Ground, or Expedited Shipping and you must message ask@ebonyline.com to add a signature required at an additional cost to protect your package. 30 complaints closed in the last 12 months. If your courier has tried to deliver your parcel theyll leave a calling card that has an 8 digit number printed on it. They claim that it is in their policy. ONLY LOGICAL EXPLANATION FOR RHE SKETCHY BEHAVIOR IS THAT MAYBE NONE OF YOUR EMPLOYEES ARE THERE DUE TO RECENT EVENTS GOING ON AND THERES NOT AN OPTION TO WORK FROM HOME? Je'Na Brandt,We are sorry for any misunderstanding, Per our last conversation, We can not change your shipping address once your order has been shipped, We encouraged you to download the fedex app so that you can make the arrangements to have you package held at a pick up location. View the, Yes. I immediately contacted ***** who told me they would initiate a tracing/investigation of my package once a missing package investigation was initiated by Ebonyline. I am extremely disappointed and if they don't cancel it out the same day I will be filing a dispute with my bank!I should have researched these crooks before I made a purchase. What's Ebonyline.com's cancellation policy? $45.99. We are not liable for lost or stolen packages after they have been marked as "delivered" by the carrier. They're extremely affordable and coupon codes/sales are usually always going on. *******@gmail.com. You can email us at verification@ionecorp.com We may cancel your order if you do not respond within a week. Kendra PerryI do apologize for the concern. Shipping is also super fast! Same Day will ship today if ordered by 4 pm ET. Whether you've dropped your parcel off at a ParcelShop or Locker, your courier has collected it or you're waiting for your delivery, you can track your package throughout its journey. Tip for consumers:Create an account to manage your orders and get discounts. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. www.ebonyline.com currently provides more than 10,000 items of beauty and general merchandise. Certified Mail 9407 3000 0000 0000 0000 00. Chrissy Monaee,Thank you so much for taking the time to give us your positive feedback, we are here to assist you. Wait a few minutes then rinse. Click the "Add to Cart" button to proceed to checkout. Leave this blank if you'd like to publish your review anonymously. Before washing, gently detangle using a wide tooth comb. Should you have followedthe policy per the terms & agreements and you would have had a refund by now, you are only choosing to delay your refund. I really like this site. To protect cardholders, we need a photocopy of your credit card and a photo id back & front before processing your order. How do I create an account with Ebonyline? * ( Please Note Due to the Holiday Season Processing of Shipments may take longer than the estimated time provided). Customer Support Team. Was not notified until I reached out via email. For the best experience on our site, be sure to turn on Javascript in your browser. It means everything to us! They always have the items I need. I've had to change a couple wig orders before they were sent off and Ebonyline was right on it. Hallous KayWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. We don't actually charge your account until we ship out the order. View details. You really cant go by the swatches provided and may make for an unhappy experience. Strengthen your review by uploading photos & videos. You may cancel or change your order if the order is not shipped out yet. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Wednesday, March 11, I sent a message to the seller because I still haven't received my order and until today I don't have a response from the seller. What does my bust size and waist have to do with ordering a wig! All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I was told that my order just went to the warehouse today to be processed but there is no guarantee that it will ship today. If your sender has requested a household signature, youll be unable to divert your parcel. It means everything to us! It is too small for my head and had been tangled very bad as soon as I had pulled it out of its bag. Ebonyline.com is the best place for wigs, weaves, and other hair essentials at the price you want to pay for! Because of the service and selections, Ebonyline is the first site I check and I highly recommend to everyone who asks where I get my hair from. Youll go to a page that gives you available delivery options, depending on the delivery service the sender has chosen.. Priority Mail 9205 5000 0000 0000 0000 00. Keep Track of Your Order. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. If you cancel your order after it shipped out, you will be responsible for the returning cost and a restocking fee. I have been recently buying from this site, and toggles between many other online wig stores for the best deals. It is to prevent an overdraft without actual charges from the seller. Thanks Hector and Ebonyline! Depending on what kind of service the sender has selected youll either be able to divert to a safe place or neighbour or neighbour only. 2023 Trustpilot, Inc. All rights reserved. Service 296. They need to be closed DOWN!!!!! You did agree to our terms & conditions . Tonessa, When I reached out twice someone copy and paste the same email that its gonna ship in 1 day and now its going on the third week. Find out how we combat fake reviews. Can wait to get this order and make another one lol. Amazing customer service. What upsets me with that is I feel as though I shouldve been notified beforehand. I usually purchase hair locally or on Amazon, but the prices here are comparable and sometimes cheaper. I am very impressed with the service particularly from DAEJONNA D. Thank you so much Ebonyline! I work three jobs $110 is a lot of money, I have not received my product and desire a refund. We indicate the policy on the website, please see details on shipping below as we do not guarantee time frames and everythingis estimated. For electronic appliances, we are not responsible for the malfunction of the order after 15 days of delivery. We researched this on Aug 9, 2021. Customer Support Team. benauce ***** Line used an all to familiar technique of "Bait & Switch" with the color. We did fully inform all customers: Ebonyline.com's modification & cancellation policies. Enter your parcels 16-digit tracking number and delivery postcode. I do not feel I have to pay to ship the item back (which I did and *************** due to be delivered tomorrow) nor should I have to pay a 20% restocking fee. Hello, Airrei'el Saunders,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. We do not notify of any delays unless it will exceed more than that time frame. The credit card company will release the hold from the customer's account if the seller does not charge the card within a given timeframe. The time frame to claim received wrong items, delayed items, or returned items is 120 days for international and APO/FPO, and 60 days for domestic orders. Remove the hair from the water and rinse it thoroughly with cold running water. Packages with such numbers can be tracked right until delivery. They've also made it very clear that they do no adhere to the BBB.Any assistance you can give me in this matter would be greatly appreciated. If you are the server administrator. Order No. We appreciate your positive feedback! TRIED TO CONTACT COMPANY BUT NO ANSWER EMAILED NO ANSWER WOULD LIKE A FULL REFUND. Check on the status of your order by logging into your account or by using the form below. No in the automatic tracker box to check the real-time delivery status of your worldwide parcel, orders, COD consignments, container, freight, transport, transportation, shipping, vans, trucks, express cargo and shipments online. BBB Business Profiles may not be reproduced for sales or promotional purposes. You can also reach NodeWorx by appending /nodeworx to the end of any domain hosted on the server or any IP mapped to the server. Desiree is so awesome!! She literally called me a liar. \r\nLadies, please do not waste your time and money on this website. Just enter this number into the tracker, above. We are needing the Order number to locate this order. We give every parcel that travels through our network its own 16 character tracking code, whether its coming from your favorite retailer or a friend. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. Get exclusive deals, promos and giveaways! Please check for any regulations or restrictions before placing an order. Get exclusive deals, promos and giveaways! The shipping was super fast it came in 3 days. Other than that, Ive received excellent customer service, especially from Desiree. DAEJONNA D at Ebonyline was absolutely wonderful to work with! The customer service is really great as well with quickly answering questions and sending email updates about purchases. Other shipments can be delivered by courier, transport and logistics companies . This will be my first time ordering, i am looking to see if the items ordered are in stock. Modification & cancellation policies rating: Yes, Ebonyline.com does allow order changes & cancellations. They don't even deserve 1 star. Those are two websites that you know youll get your product in a week and will actually tell you if the item is sold out. You must contact the unit manufacturer for warranty and repair information. Same Day will ship today if ordered by 4 pm ET. Thank you for taking the time to share your positive feedback. All Rights Reserved. Would you like to view the status of a different order. I for the most part have no issues with their wigs until just last week. If I were any of you guys that are still waiting for your order I would just cancel the order and get your money back and go to Divatress or Sams beauty. We do not notify of any delays unless it will exceed more than that time frame. We look forward to continue doing business with you!Customer Support Team <3. However, it is now November 26, 2022 and there are 0 shipping updates on the order and I have no tracking info. I have worked with Mahaz. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Thank you for shopping at Ebonyline.com. BBB is here to help. Follow these tips & tricks to ensure that your wig stays fresh and looks bomb. (Optional) Include a photo to illustrate your review of Ebonyline.com's order changes & cancellations, Yes. Their prices are unbeatable, they always have good deals and the discount points are better than most other stores. I've had to wear wigs my entire life, Ebonyline is not only affordable. JavaScript seems to be disabled in your browser. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. For the most part, they usually have it. So check out Hector and the others at ebonyline! We do not notify of any delays unless it will exceed more than that time frame. Companies can ask for reviews via automatic invitations. Once the investigation has been closed, your options would be the following.1. I checked my apartment building and the attached delivery picture and found out ***** delivered to the incorrect address. Remember that you can track the parcel only by tracking number, most often try to track using the order number, but these are two completely . If you have a parcel thats due to be delivered and youd like to divert to a neighbour or safe place, first go toour parcel tracking page. Pat dry & shake to refresh style. Great shipping rate $3.99! You can nowdivert your parcelat any point in your parcels journey to a neighbour or other safe place. The selection of cute wigs is wonderful! Skip to the beginning of the images gallery. I appreciate that! Once again we do apologize for any misunderstanding. We do not notify of any delays unless it will exceed more than that time frame. Since the beginning of beauty and general merchandise businesses in 2000, we have built very reliable and satisfactory relationships with customers. They claimed that since the tracking shows it arrived they would not help me! We look forward to continue doing business with you!Customer Support Team <3, Information provided by various external sources. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. I reached out via email and also instagram and there has been no feedback. The store will not work correctly in the case when cookies are disabled. Once again we do apologize for any misunderstanding. Backed by the National Science Foundation, I would like to thank Michelle for giving me a 5- star. We are so glad Daejonna could assist you, thank you for your feedback! I GUESS I WILL JUST HAVE MY PURCHASE DISPUTED AT THIS POINT. How do I cancel with Ebonyline.com? Copyright 2000-present Ebonyline.com. For the best experience on our site, be sure to turn on Javascript in your browser. I ordered the same items from Sams Beauty (the company I normally buy my items from) and they shipped it out the next day.Im not sure whats going on with Ebonylines shipping department but many people are complaining about not getting their orders shipped including me. EbonyOnline has a consumer rating of 4.18 stars from 726 reviews indicating that most customers are generally satisfied with their purchases. Order # 1575676 COMPLETE When it is completely dried, comb it with a freshly washed, wide-toothed comb and style it according to the manufacturer's directions. Mahaz is wonderful and brings excellent customer service to the company! Enter this number in the box to get an update on your tracked postage. Products used:Outre Melted Hairline wide part wig. They immediately process your order and get it with a week. Can I edit or adjust my Ebonyline.com order? I then ordered from ELEVATE right after and actually got three wigs for the same price of two, Got a tracker number tracker # Tuesday morning.got my hair Thursday by 12pmI will make the wedding. usps or fedex tracking number? You can track an international parcel in exactly the same way youd track a UK parcel, but youll need to use our International tracking tool. Moderate content, respond to reviews, and promote offers. Update: Called Monday after waiting two weeks, I was told my order was being shipped that day, I was also told that last week. Veronica, I told again the same day shipping with 3-8 days is misleading. You are able to cancel an order as long as it has not shipped. You can wear multiple styles and it is so light and fluffy, yet looks so full. Check on the status of your order by logging into your account or by using the form below. Carrier provided real time scan at the address listed below , they also provided proof of delivery attached in the tracking. Find answers to popular questions about our company and products. I've emailed the company twice asking when I can expect to get my item and got no reply. It arrived quicker than I imagined. Erika, Gently squeeze the hair to remove water. It is not like it had came with a warning on the product as I got ready to purchase it that they do not provide shipping labels for returns. I ordered 8 wigs and paid 23.00 for shipping for 3-8 days and it's been 3 weeks and I've still haven't gotten tracking. \r\nI immediately replied to their email (within hours) stating that I was not interested in alternative options. Life isn't perfect, but your hair can be. Rinse & apply conditioner in a downward motion. How To Buy ebonyline.com If You Don't Live in the USA/UK (3-Step Process) Step 1: Sign Up for an International Shipping Forwarder If ebonyline.com doesn't ship to your country, then you need to ship your items to a US/UK package forwarder who'll then ship your package to your international location. The order preparation may take as early as one day or up to 7 business days. $62.99. Before washing, gently detangle using a wide tooth comb. Will definitely be purchasing again in the future! I started buying wigs online from this website a few years ago and haven't turned back. Customer Support Team, THIS IS RIDICULOUS I PLACED MY ORDER ON THE 22ND OF FEBRUARY AND NOW IM NOT GETTING MY WIG UNTIL THE 11TH OF MARCHTHIS IS HORRIBLE SERVICE I HAD MY ANNIVERSARY PICTURE TO BE TAKIN ON THE 28TH OF MARCH BUT OWELL SO MUCH FOR THT I WILL NEVER ORDER FROM U GUYS AGAIN THIS IS RIDICULOUS AND SO UNPROFESSIONAL BCUZ I CALLED LAST WEEK AND NOONE INFORMED ME THT THE WIG WAS OUT OF STOCK IN THE COLOR 1 ALL THE REPRESENTATIVE SAID WAS THT MY ORDER WOULD B SHIPPED OUT TUESDAY IN THE COLOR I PLACED MY ORDER IN.WIGTYPES WOULD NEVER I WILL NEVER ORDER FROM YOU GUYS AGAIN THIS IS SUCH AN INCONVENIENCE, MARSHAY MCCLURE-EVANWe are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. If you're returning a parcel using a Print In ParcelShop device, make a note of the long number underneath the printed label and enter it in the box above. thanks. We ship out over 80% of our orders within a 24 business hour time frame. Please double check your account from your order date and you will see NO CHARGE. who should be reaching out to would be us with those details or your bank. I placed an order on March 2 and my event is this friday. The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered. I am at the mercy of whether I will receive a proper refund. All other orders have to be placed for order with the supplier which is the reason why your order will be fulfilled within a 5-7 business day time-frame. Ebonyline. How do I cancel with Ebonyline.com? I spent $59 on 2 wigs. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing \"processing\" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.\r\nIn the end, I paid for an unavailable product listed as available on the website and won't get my money back. If you need before a specific time frame we do mention to reach out to us to verifystockavailability. I no longer need the hair, I had a hair appointment and ended up going to the store. I will continue being a repeat customer. Stylish Diva,We are sorry for any misunderstanding, we ship over 80% of our order within that 24 business hour time frame only. Unfortunately you will have to follow the policy. I will never, ever order from this company again. Did you experience any bad reactions from using ebonyonline? OP27 +$2.00. Im sticking to Wigtypes.com where my orders are always processed quick. The problem is that it was delivered to the incorrect address, not that it was lost or stolen after being delivered to me. Thank you. Thanks, you've successfully signed up for our newsletter! Easy answered professionally. This will probably be my last time ordering from Ebonyline. Can I edit or adjust my Ebonyline.com order? Ebonyline.com Reviews 2,112 Excellent 4.5 VERIFIED COMPANY www.ebonyline.com Visit this website Write a review 4.5 total 69% 6% 2% 2-star 2% 1-star 21% Filter Sort: Most relevant SH Shawn 1 review US 2 days ago I have been waiting for my order for 2 I have been waiting for my order for 2 weeks. Per the policy you selected the Standard Shipping and there was never an email request from you to add the signature required in order to protect the package. When preparing to send your purchases, the seller reserves a track number from the delivery service, which starts to be tracked within 1-5 days after the order is transferred to the delivery service. i find this very weird. I wanted exactly what I paid for or nothing at all but my money back. Hector was really nice. I have no answer but I was wondering too! You were emailed the authorization two days ago . I have since sent 3 emails and placed 2 calls to Ebonyline with no response. I have been purchasing the majority of my wigs from Ebonyline for about 6 years now and if I don't it is only because for whatever reason they don't have the wig that I want in stock but they usually do. Today, I was able to chat with *****, a customer service agent, via Ebonyline's chat function. I hope your issue was resolved. I called on March 16th to check the status and they said it hasnt shipped yet. Customer Support Team. Freetress Equal Invisible L Part Wig CHASTY We strive to keep our shipping low and our prices lower. I ordered a wig on 10/14/2022 order #******** and never received the product. Sara, Why do i have to send a picture of my id and card number? Global Express Guaranteed 82 000 000 00 This company is my go-to site if I can't find something I really want. The absolute WORST customer service imaginable. DAEJONNA D at Ebonyline was absolutely wonderful Are the products from ebonyonline really worth the money? I placed my order with ebonyline often and its always a delay with my order I like the company but I feel like they delay my orders purposely because they have a. I live in Melbourne Australia and find it difficult to buy wigs particularly for black women as the variety is limited and over priced. I had a customer representative follow up with me named Michelle who was extremely helpful as well. Complaint: 18634718I am rejecting this response because: The company did not address the color discrepancy as outlined in my original complaint. Hello, EbonyOnline has a consumer rating of 4.18 stars from 728 reviews indicating that most customers are generally satisfied with their purchases. Thank you "Desiree" for your timely response/reply! Will you provide a tracking information link on your website, e.g. By selecting "Track My Vehicle . Customer Support Team. Verification can help ensure real people write reviews about real companies. We are glad our customer representative Hector was able to assit you. And I can't say enough about their customer service . We understand online shopping can be difficult since you cannot see feel or try on items however Placed an order on November 7, 2022 (Order# *******) and the had 3-8 day priority shipping. Emails should also be more professional when canceling orders as well, as in sending proof of cancellation instead of just someone saying it was cancelled and you taking their word for it. Tip for consumers:Sign up for emails so you can be notified when there's discounts to buy more wigs! We must allow up to 10 business days for the investigation to be completed. I placed an order for 7 wigs on 12/25/2022 from the site. To find more information about reviews and trust on Sitejabber.com please visit. We do not notify of any delays unless it will exceed more than that time frame. Best selection of wigs out there and good customer service. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You will be contacted by email to verify your review. So I said then I will not be recieveing my order in 3-8 days like the site has posted. I keep emailing and I keep getting excuses. So I replied can I receive my refund for one of the wigs or can I get store credit Desiree was very nice and easy to talk to, she promptly sent my full refund back from one of the wigs that was sold out. Service / Sample Number. Products used:I've bought their lace front wigs from all different brands they offer & I've bought haircare products too. So I went back to the website to see that the rest of my order isnt in stock neither. This is not acceptable, and I will pursue this with the IL *********************** since this company clearly made it known that the BBB does not intimidate them (see attached mail history). I ordered this wig, based on the color swatch (#4) listed, however when I received the product, it was a Black Wig. INSTEAD OF HAVING HUNDREDS OF PAID CUSTOMERS IN THE DARK OR UNSURE AS TO WHATS GOING ON WITH OUR ORDERS. Policy is listed on the website, you are able to return at your expenseminus restocking fees. Shonta Alexander *******. We also ensure all reviews are published without moderation. Excellent Prices and up to date selections, as well as on time shipping. Let your wig sit for a few minutes in a bowl filled with water and capful of shampoo. Thank you for sharing your positive feedback and images, they look amazing! I love this set. What can I do if I haven't received my parcel? This wig was every thing I expected and more. I am glad Daejonna was able to assist you. Dear Kelly, I sent them an email and have yet to hear back from them. I've been coming here for years for my wigs & am always happy. You can use Ebonyline.com coupons to unlock discounts at their website. Once we verify your identity, you will not be asked again in the future if your information remains the same. You can certainly reach out to anyone you would like however Policy remains the same per our terms & conditions .

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