. You are viewing the Booking Conditions applicable to cruises with Celebrity Cruises (and any related goods and services booked through Royal Caribbean Group) purchased in the United Kingdom (UK) only. RCL Cruises Ltd. is a UK registered subsidiary company and UK sales and marketing agent of Royal Caribbean Cruises Ltd. For more information about financial protection and the ATOL Certificate go to http://www.atol.org.uk /ATOL Certificate. If an item is left onboard, whilst we will assist you in trying to recover the item, if we are unable to do so, then we cannot be held responsible and we will refer you to your travel insurance to make a claim for the item. Each guest has the option to carry their luggage on board or check-in luggage prior to boarding. We have enhanced sanitation onboard and have made changes so that you can social distance onboard. (IGTV), an Ecuador company, and that company will also be a party to your contract along with Celebrity Cruises Inc. In addition to the luggage allowance, there are also a few . Please note that we operate a live pricing model which means that the prices of our cruises, flights, hotels and transfers change on a regular basis, according to supply and demand. Luggage allowance; Mapped places of interest - restaurants, shops, stations.plus route guidance . The Athens Convention limits the maximum amount we as the carrier have to pay if found liable in the event of death or personal injury and for claims concerning luggage and valuables. a letter from a doctor etc.). flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. This means that if you purchase a Celebrity Cruises flight inclusive cruise holiday (where flights are arranged by Celebrity Cruises Inc. or RCL Cruises Ltd), in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. Airlines' hand luggage allowance for 2023 . Royal Caribbean is not liable or responsible for any illness, injury or death of any passenger or for any damage to, or loss of any luggage or other personal possessions of any passenger arising out of or in connection with travelling and alighting on the tenders, as these services are not under our control. So, as far as the cruise ship goes, you can pretty much bring as much as you can reasonably carry. For all changes that we consider to be minor changes (such as change of stateroom or name changes on an existing booking by way of example only), outside of 69 days from departure (such as change of stateroom or name changes on an existing booking), an amendment fee of 35 per guest per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You will receive a confirmation invoice from us confirming your arrangements and your protection under our Air Travel Organisers Licence numbered either 10486 or 10372. 2023 Cruisers' Choice Awards! A maximum of 90 kg (200lbs) per passenger and room. Connecting UK domestic flights are also available from a selection of regional airports. Luggage question due to airlines wt restrictions . the carrying of any special medical equipment, assistance animals, wheelchairs, assistance at the airport/port/on board or relating to ship or hotel accommodation at the time of making a booking. The classic beverage package is $55 (up from $49). Any surcharge must be paid with the balance of the cost of the holiday or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. The provisions of the Convention relating to the Carriage of Passengers and their Luggage by Sea 1974 as supplemented and/or varied by any other applicable legislation from time to time in force including, but not limited to Regulation (EC) No 392/2009 (together The Athens Convention) applies to your cruise as well as the process of getting on and/or off the ship. You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. Some elements of your holiday, including what is and is not included in the price will vary by itinerary. Australian Wine regions visiting Adelaide, Melbourne & Kangaroo Island. However, generally a standard fly/cruise package price includes the following: full board accommodation and entertainment* on board ship; drinks, wifi and tips, return international flights and connecting flights (where applicable); UK departure tax; port and airport transfers to and from the ship and the provision of representatives at some overseas arrival airports on standard departure dates and all relevant taxes excluding those set out below. Celebrity Cruises The maximum total weight per guest is 90kg, apart from the Xpedition class ships in the Galapagos. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Ships' Registry: Malta and Ecuador. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Should your needs change after booking or you become aware that you need assistance as described above you must notify us immediately and we will make reasonable efforts to assist you at that time. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. You may contact our recommended visa agent; VisaCentral for advice and to purchase the most up to date visa requirements for your cruise. Celebrity says 90kg (198 pounds). Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. The travel organisers own booking conditions will apply to your contract. Thanks in advance!!! Celebrity Xpedition Class to the Galapagos: 20 kg and one small carry-on (airline policy). Likewise, if any details change of your holiday that changes the details in the ATOL Certificate we will issue a new ATOL Certificate to you which will replace and supersede the previous one. My travel agent just informed us that there is a luggage limit for the flight from Quito to Baltra/Galapagos, for our cruise ship the Legend, of 44 lbs. Please check your travel documents if you are booked on to a multi-sector flight for allowances. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. TSS FAIRSTAR 1970 SITMAR LINE FOLDOUT DECK PLANS X OXFORDSHIRE. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). We will only accept complaints from the lead name of a booking. For European holidays you need a European Health Insurance Card (EHIC) to receive healthcare that becomes necessary during your visit to an EEA country or Switzerland free or at a reduced cost If you have an EHIC card, it will enable you to receive medical assistance in an EU country but is not an alternative to adequate travel insurance which we strongly recommend you obtain as soon as you make a booking. If you are interested in upgrading your flight to a destination featured in this brochure, please notify your Personal Cruise Specialist at the time of booking and we will provide details at that time or your request will be passed on to the Air Sea department. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. When consumed in any shipboard restaurant, bar or dining venue, a corkage fee of $15 applies per bottle. We promise to respond in most cases to your request within a month of receiving your written request and in some cases may be permitted to charge a fee. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. As such, in consideration of the limitations of the shipboard medical facility, equipment and staff, the company cannot accept waivers, releases or requests for exceptions to this policy. You may book a Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book. Any claims covered under The Athens Convention must be made within the time limits set out in The Athens Convention. At the time of printing, all details listed in this brochure were correct. Please note we do not guarantee travelling with guests will be confirmed on the same flight arrangements, although we endeavour to meet this special request. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. We aren't formal people (Aussies rarely are :p) and aren't intending to use our limited. Not meeting any special request for any reason will not be a breach of contract. Not meeting any special request for any reason will not be a breach of contract. Guests with flights booked via Celebrity Cruises should also contact our Guest Relations team on-board who will be able to assist. Changes to the last confirmed itinerary for your cruise may become necessary after you have departed from the UK for a variety of reasons such as prevailing weather and sea conditions, guest emergencies, providing assistance to other vessels and the ship being unable to operate at its normal speed(s) due to unexpected mechanical or technical problems. Some flights may incur a supplement which will be advised at the time of booking. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Please advise us in writing of any special requirements you may have at the time of booking e.g. * A charge may be made for some entertainment activities on board. B. Cruise-Only Holidays, Build Your Own Package, (not incorporating flight services). Please see your Confirmation Invoice for further details of our recommended insurance broker. Celebrity Cruises may charge a reasonable fee for such services. Below are the guidelines set by some of the major cruise lines. If you are over 21 years of age, you are allowed to bring with you One (1) 750ml bottle of unopened wine or champagne per person. What beers are available at no charge for that package? there is NO free luggage allowance!) Different countries may have different rules. 5.12 What other conditions apply to my holiday. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. Please note that only fully fit and able-bodied guests may occupy exit row seats on aircraft. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. The maximum luggage allowance for guests boarding our ships is 90kg per guest, (with the exception of Celebrity Xpedition Class), however, airlines also impose their own baggage allowance, with which you must also comply, this is usually less than the cruise allowance. Please note that we must receive the balance of the holiday cost at least 70 days prior to departure. This information will be provided as soon as we are in a position to do so. By using, participating in, engaging, or booking any recreational activities onboard, you acknowledge, agree and understand that the risk warnings contained above constitute a risk warning for the purposes of the relevant legislation. Special care must be taken of such items. Any liability, including environmental damage from drone usage is the guests responsibility. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. You must tell us about the problem as soon as possible. Celebrity Select DiningSM (open seating) is now offered fleet wide offering guests flexibility with their evening dining. More expensive tickets give guests the option of a higher Celebrity Cruise luggage weight. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. 2. Where such letter is required, the letter must authorise the travelling adult to take the minor/s on the specified cruise and must authorise the travelling adult to supervise the minor, sign applicable sports waivers and permit any medical treatment that must be administered to the minor which in the opinion of the treating doctor needs to be carried out without delay. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or they will not be permitted to sail. If you are interested in bringing an assistance or guide dog with you, we recommend you contact the cruise line before boarding to make sure all is in order. (Photo courtesy of Celebrity Cruises) There are six tiers to the Captain's Club program: Preview (at 0 points). Whilst the dates of your outward and return flights will be advised at the time of booking, the flight timings and/or routing may not be shown on your Confirmation Invoice. All guests should ensure they have appropriate personal travel and medical insurance before departure. We have additional measures and Supplementary Terms and Conditions in relation to COVID-19. Celebrity Cruises run cruises from Orlando, Miami and Tampa to San Juan throughout the year. Posted July 20, 2011. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Advice on making a complaint is available at www.caa.co.uk. In the event that you do not notify us within these time limits, this may affect our ability to investigate the loss, delay or damage and may impact on the way the complaint is dealt with. Any delay in providing us with these details will prevent us from being able to issue tickets. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. . Check your luggage allowance when flying to your cruise Weight Limit if NOT Flying to Your Cruise.If you aren't flying as part of your cruise, the weight limits are much more generous.And sometimes limitless. The first step is to check the Karachi to Bahrain flight schedule. Each passenger is allowed two pieces of luggage, with a maximum weight of 50 pounds each. To make sure you know about the visa requirements for your destination, please go online to www.visacentral.co.uk/celebritycruises. Celebrity Select Dining is subject to availability. Alternatively, where you have specifically booked online, you may choose to take advantage of the EU Online Dispute Resolution Service, full details of which are available at http://ec.europa.eu/odr. force majeure as defined in section 5.10. It takes just a few minutes to acquire the tags and fill out your information with the porter. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. If you would like to bring a motorised wheelchair or scooter on board you must complete the Guest Special Needs Form we provide with your Confirmation Invoice and then send it to our Special Services department by email at specialistservicesuk@celebritycruises.com at the time of booking to provide the dimensions and battery type as limitations may apply and we may not be able to accommodate this request. This means we may need to make changes to your sailing and/or what we require of you before and during your sailing with us. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. If we consider that, because of your special needs, your booked holiday is unsuitable, we will make contact with you as soon as possible after you have provided information to us about your needs to explain our reasons and assess any possible alternatives. Some flights will involve a change of aircraft. Please contact your Personal Cruise Specialist or your travel agent for further details. Although the Celebrity Cruises luggage allowance policy is generous, you should always consider its restrictions and the airlines regulations. They prefer checked luggage to be no larger than 24x16x30, and no heavier than 50 lbs. The last evening onboard, simply place your checked bags outside your door. The person(s) affected must agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights transferred to us. Celebrity Cruises welcomes pregnant guests but will not accept guests who will enter their 24th week of pregnancy by the beginning of, or at any time during their cruise holiday. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. When you book a Celebrity Cruises cruise-only holiday via one of our authorised travel agents, all monies you pay for that booking will be held by the travel agent on your behalf until we issue our confirmation invoice. Although the Celebrity Cruise allowance policy is not very restricting when it comes to weight and size, passengers must consider some rules and regulations before packing. Sign in or create an account. In appropriate cases we are entitled to ask you to reduce your claim by the amount received from any insurance companies. Information on health is also contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health Office and most Post Offices. "Each guest is permitted to carry up to 90kgs of luggage aboard the vessel," explains the Royal . Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. If you cancel because your preferred seating is not available (whether or not this was confirmed at the time of booking), our normal cancellation charges will apply. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. 5.8 What is your limit of liability towards guests? We cannot accept any liability whatsoever for any mistakes and/or any incorrect/inaccurate information which results from the use of an out of date brochure. Like other cruise lines, the Celebrity Cruise luggage allowance policy is relatively permissive. By continuing to browse the site, you agree to the use of cookies. Drones are not to be operated onboard the ship at any time.2. You must accordingly check your e-documents very carefully immediately upon receipt for confirmation of correct flight times. If transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increase or decrease or our costs increase or decrease as a result of any adverse or favorable changes in the exchange rates which have been used to calculate the cost of your holiday. Where there is a flight element to your booking this will be protected by virtue of our ATOL protection (see above). From time to time we may have various common interest groups onboard attending for example conventions, conferences, seminars, training courses, competitions, tournaments or specialty holidays such as cookery and dancing courses. If you plan to carry your luggage off at disembarkation it must not be larger than 24x16x30. Olife choice amenity must possess a cruise on cruises is an alcoholic beverages Other special diets such as kosher meals, gluten-free and lactose-free may be available upon advanced request. In addition, you can also bring carry-on luggage (more on that in a moment). Guests who hold other nationality of passports should check with either VisaCentral or with the relevant embassy of each port of call. 1.10 If I have to cancel my cruise holiday, will I receive a refund? Please also note that where you are building your own package some flights may not necessarily return to the same airport in the UK e.g. Enquire now Enquire Menu. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. NOTE: The only exception to this policy are curling irons and hair straighteners. If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. 2.2 Are there any prohibited items that I cannot take with me? The holiday will only be cancelled on the date we receive the i cancellation. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. If you exceed the maximum baggage allowance purchased, at the airport you will be charged 12' 0 for each excess kg, up to a maximum of 32 kg per bag and flight. OUR BENEFITS. Baggage Protection. However English language will always be used onboard all of our ships for any onboard announcements, onboard programs and menus. For build your own package guests, apart from the services relating to shipboard services as set out above, what is included will be as per your selection only. Visiting from {country-flag} {country-name}? Terms and conditions for those travelling in a group are different to those that apply to individual bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. In the event of our liability for damage and loss to baggage, where baggage is deposited with the ship, this is limited to 3,375 (approximately 3,200) and for damage and loss to cabin luggage this is limited 2,250 SDRs (approximately 2,100). In this event, you will be required to pay any outstanding balance due (if any) directly to us (or any other travel agent nominated by us) in accordance with these booking conditions in order to receive your holiday. Shore excursions may involve or require physical exertion, or involve a degree of risk or danger, and you should carefully consider whether the shore excursion is suitable for you. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. From time to time we may be required to collect personal information relating to you and your party to pass on to the U.S. Immigration Authorities, equivalent government bodies in other countries and air carriers. Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding any amendment charges), will we levy a surcharge. This guide will provide all the information you need for a seamless cruise experience. But it can be 7.5kg or even 10kg. Celebrity Xpedition Galapagos Cruise Our eight day/seven night cruise on the Celebrity Xpedition exceeded our expectations. Based on the information you provide about any special needs you may have we will assess the suitability of the trip based on those needs as we owe you a legal a duty of care to ensure you are reasonably safe whilst in our care. For guests making bookings onboard any of our ships, different cancellation policies may apply. ; Zenith (3,000 points or more). This includes any disappointment, distress, inconvenience or effect on any other arrangements. It is our guests responsibility to remove all of their belongings from their stateroom when they depart their cruise. If you discover the loss, delay or damage when onboard, you must immediately report it to the Guest Relations Desk. Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. The changed arrangements will then be treated as a new booking. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. When flying with TUI Airways, you're entitled to a 15kg luggage allowance on our package holidays. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Each guest is permitted to carry a reasonable amount of personal property (including luggage) aboard the vessel; however, for your comfort and convenience, it is recommended that you limit the number of pieces you take. Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. In order to process your booking, we need to collect certain personal details from you. Except where expressly permitted by the Data Protection Act 1998 or the General Data Protection Regulation (as applicable) and any associated legislation, we will only deal with the personal details you give us as set out above unless you agree otherwise. A Classic Non-Alcoholic Package starts from $18pppd and includes the likes of fresh-squeezed juices, premium coffees and teas, and bottled water. Guests who violate any alcohol policies, (over consume, provide alcohol to people under stated age above, demonstrate irresponsible behaviour, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.
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